Protection Business Support Executive

Clearwater Wealth Management is a Principal Partner Practice of St. James’s Place, offering holistic financial planning and investment advice to individuals, families, and business clients. We pride ourselves on delivering tailored, client-centric advice with integrity, transparency, and professionalism.

We’re looking for a Protection Business Support Executive to join our Employed Advisory Team (EAT), providing full back-office support to our in-house Protection Specialists.

The role is key to maintaining compliance, managing client documentation, and drafting the Protection Specialists’ advice recommendations.

What You’ll Be Doing

• Contact clients to book appointments with the advisers
• Become competent and proficient in the use of support systems such as Salesforce, iBusiness, Aptus, IRESS and third-­party protection provider portals
• Assist the advisers with preparing for meetings
• Prepare full and bespoke client CFRs via Salesforce and supporting documentation to assist with the production of suitability letters
• Draft compliant and ‘suitable’ suitability reports via Aptus
• Assist the Protection Specialist’s with research on insurance providers for clients
• Liaise with insurers, underwriters, and other third parties to obtain updates and resolve queries
• Follow up with clients’ GP surgeries to ensure medical reports are returned to the provider
• Actively manage and monitor a pipeline of business and tasks
• Update the adviser on case progress and highlight any issues or delays
• Ensure all administrative tasks comply with FCA regulations, company policies and processes
• Support the advisers with file checking and preparing for compliance reviews
• Keep templates, forms, and internal documents up to date
• Maintain a strong understanding of FCA compliance and client confidentiality standards

• Minimum of one year’s experience within the insurance, protection or mortgage industry - essential
• Knowledge of life insurance, critical illness cover and income protection policies - desirable
• Experience drafting protection suitability reports - desirable
• Good GCSE results (or equivalent) - essential; good A-Level results and study in a related field (e.g. Economics, Finance, Accounting) - desirable
• Willingness to learn the full scope of the role; comfortable delivering in fast-paced environments - essential
• Highly professional and well presented, with a strong work ethic and the ability to learn quickly and adapt to change - essential
• Scrupulous attention to detail and accuracy, particularly when under pressure - essential
• Effective communication skills, both written and verbal - essential
• Good organisational and administrative skills, with the ability to manage multiple tasks and meet deadlines - essential
• Able to work independently with a disciplined approach; proficient in Microsoft Office - essential
• Comfortable working in a highly confidential and discreet environment, complying with FCA/SJP/CWM regulatory processes - essential

• In-office 5 days/week, moving to hybrid (3 days office) after probation
• Core hours: 8:30am-5:00pm, 37.5 hrs/week
• Full training & support to develop protection expertise
• 25 days holiday + bank holidays
• Auto-enrolment pension
• Death in Service & Income Protection
• Study support towards Level 4 Financial Planning Diploma