Change Management Lead

Without adoption, even the best technology is an expensive experiment. The Change Management Lead ensures that Digital Innovation deliverables are embraced, and that the cultural and behavioral changes required to unlock value are fully realized. This role owns the people side of digital transformation: stakeholder engagement, communications, training, readiness assessment, and adoption measurement across the enterprise., Stakeholder Engagement & Communications

• Identify key stakeholders and sponsors for each Digital Innovation initiative and maintain active, tailored engagement with each.
• Develop and execute communications strategies that match audience, phase of initiative, and channel.
• Lead executive and operational communications around digital initiatives, including updates, launches, and celebrations of early wins.
• Cultivate champions, advocates, and super-users across business units.

Change Readiness & Impact Assessment

• Assess organizational readiness, change impact, and potential resistance factors early in each initiative.
• Develop and execute mitigation plans for identified change risks.
• Partner with Digital Innovation team members to shape solutions that reflect the realities of the change required.

Training & Enablement

• Design and deliver training programs (in-person, virtual, and self-serve) for new/updated tools and processes.
• Develop user guides, quick-reference materials, and onboarding resources.
• Partner with Human Resources and Learning & Development to embed digital skill development into broader talent programs.

Adoption Measurement & Reinforcement

• Define adoption metrics for each initiative (active usage, task completion, self-service behavior, sustained behavior change) and establish baselines.
• Track adoption post-launch and identify where reinforcement, additional training, or solution iteration is needed.
• Build feedback loops that capture user experience and route it back into continuous improvement.

Culture & Community Building

• Build and elevate the Digital Innovation brand across Boardwalk through regular communications, showcase events, and recognition of champions.
• Foster a culture of experimentation, learning from failure, and continuous improvement.
• Surface grassroots innovation opportunities from the broader organization and partner with Digital Innovation Leads to evaluate and scale them.

Do you have experience in User training (technical support)?, Do you have a Bachelor’s degree?, This position is ideal for someone who brings structured change management discipline (Prosci, ADKAR, Kotter, or similar) but never hides behind methodology. A skilled communicator who builds genuine credibility with field operations and engineers as effectively as with senior leaders. The successful candidate combines organizational empathy with analytical rigor and believes that measuring soft outcomes with hard metrics is how change management earns its seat at the table., * 5+ years of change management, organizational development, or adoption-focused experience, ideally supporting technology or digital transformation initiatives.

• Strong stakeholder management skills with demonstrated ability to build trust across field, operations, and executive audiences.
• Proven experience designing and delivering training at scale, including in-person, virtual, and self-service formats.
• Excellent written and verbal communication skills; ability to tailor messages and tone to audience.
• Working knowledge of change management frameworks (Prosci ADKAR, Kotter’s 8-Step Model, or similar).
• Comfort defining and tracking adoption metrics and translating qualitative feedback into quantitative signals., * Experience in natural gas midstream, broader oil & gas, utilities, or other asset-intensive industries.
• Prosci Change Management Certification or equivalent.
• Experience with internal communications platforms (SharePoint and Teams).
• Background in instructional design, adult learning, or learning experience design.
• Prior experience building digital fluency programs, communities of practice, or enterprise learning ecosystems.

REQUIRED EDUCATION:

• Bachelor’s degree in Organizational Development, Communications, Business, Human Resources, Psychology, or a related field.

PREFERRED EDUCATION:

• Master’s Degree