Test Centre Administrator (Birmingham, UK) (24953)

When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide organisation, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. The Test Centre Administrator is responsible for providing secure exam/test delivery whilst offering exceptional customer service in a comfortable, friendly environment., * Welcome, greet and check-in customers/test-taking candidates.

• Comply with all exams testing security and procedures and follow company policies using careful judgment.
• Verify customer/candidate personal identification documents and explain the exam testing process/rules.
• Proctor / invigilate candidates while they are completing their exam/test.
• Troubleshoot with internal departments, such as IT, to fix technical issues in the Test Centre.
• Perform housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.

The ideal applicant will be a true team player, flexible with a wide range of shifts from Monday through Sunday, and comfortable working in a quiet testing environment. Basic qualifications include a school level education in English and Maths. Experience with Microsoft Office (Word, Excel, Outlook) is an advantage.

Other requirements include excellent attention to detail, ability to monitor for restricted behaviours and notice details from a distance, ability to sit for long periods, and to escort candidates to and from the exam/testing room.