Onsite Engineer

Location: Carmarthen, Wales site (4-5 days per week at customer site), with occasional travel to other sites, We are seeking a motivated and adaptable IT Support Technician to join our team, primarily based at our Devon site. This role involves providing technical support to a specialist customer base and contributing to the smooth running of IT operations across multiple locations., * Provide on-site technical support at the Carmarthen site 4-5 days per week.

• Travel occasionally to other sites to assist colleagues with project work, annual leave cover, and other support needs.
• Deliver support across Windows 10/11 operating systems, including troubleshooting and event log analysis.
• Offer software support and limited hardware support, including break/fix and fault finding.
• Manage Microsoft Server OS tasks such as joiners, leavers, movers, DHCP, DNS, ADDS, and VAMT.
• Conduct data management activities, including archiving data to tape via tape library systems.
• Perform BAU (Business As Usual) tasks:
• Antivirus monitoring
• Storage and capacity management
• Physical hardware health checks
• Carry out office moves, hardware installations, and basic server maintenance (Lenovo workstations and Dell servers).
• Update administrative records and ticketing systems accurately and promptly.
• Follow written work instructions (SOPs) to complete tasks effectively.
• Create documentation for key processes for internal and customer use.

• Basic to intermediate IT knowledge, with a willingness to learn and develop in non-standard environments.
• Previous experience in IT support, field services, or service desk roles is desirable.
• Good understanding of core technologies: Windows OS, Windows Server, Networking.
• Strong communication skills - both written and verbal.
• Ability to work independently and collaboratively within a team.
• Capable of prioritising support tickets and managing workload efficiently.
• Familiarity with break/fix processes and hardware troubleshooting., * Full UK driving licensing, requirement to travel to sites. (Company Car/Allowance Provided).
• Willingness to learn new procedures and ways of working.
• Is based/living within an hour of Carmarthen.