Platform & Tooling Lead- FTC

Reporting to the Head of Service Operations, the Platform & Tooling lead will play a pivotal role in shaping and delivering RM technologies and systems foundations. Leading a small but high-performing team responsible for key internal platforms, systems integration, data, and automation.

This is a player-manager role, combining hands-on technical delivery with leadership responsibilities. The role will provide line management to two engineers, drive technical excellence, and lead the implementation and migration of core operational systems including a new ITSM platform.

This role underpins the organisation’s ambition to become more data-driven, automated, and efficient, ensuring our internal and customer-facing systems are scalable, secure, and aligned to best practice.

Responsibilities

• Leadership & Delivery

• Line manages and mentors two Platform Engineers, ensuring clear objectives, prioritisation, and continuous development.
• Own the delivery roadmap for platform, data, and automation improvements - balancing quick wins with strategic transformation.
• Act as technical lead and delivery manager for key projects including ITSM tool implementation, system migrations, and automation initiatives.
• Work closely with the Head of Service Operations to align platform strategy with operational and service delivery goals.

Platforms, Integration’s & Automation

• Oversee and contribute to the design, build, and optimisation of internal systems and integrations across the in-scope systems, reporting, and monitoring platforms.
• Ensure changes are delivered in a controlled, secure, and well-documented manner.
• Identify and deliver automation opportunities to reduce manual effort and improve service efficiency.
• Implement and maintain integrations between systems using PowerShell, Python, and other automation frameworks.
• Lead on improving platform resilience, performance, and scalability.
• Develop clean, elegant and reusable code that’s well-tested and easy to maintain and extend.

Advice & Guidance

• Act as the SME for platform and automation technologies across the division.
• Work collaboratively with teams to ensure integrated and effective technology outcomes.
• Act as a ‘champion’ on promoting how our data, automation, platforms, and integrations can support the organisation’s day-to-day activities.

Dashboards and Reports

• Oversee development of data pipelines, dashboards, and operational reporting for service and performance insight.
• Ensure data accuracy, accessibility, and security across systems.
• Collaborate with stakeholders to define metrics and ensure reporting aligns to business needs.

• Proven experience of:
• Leading or mentoring technical teams within a service-focused or MSP environment.
• Strong track record delivering IT platform transformations and system migrations (e.g. ITSM tools, automation systems).
• Deep hands-on experience in:
• PowerShell and/or Python scripting for automation.
• System integrations and API-driven workflows.
• Cloud technologies (Azure preferred).
• Infrastructure-as-Code and modern configuration management.
• You will be:
• A proactive problem solver who takes ownership and drives outcomes.
• Collaborative and approachable - leads by example and builds trust across teams.
• Curious and improvement-focused, constantly looking for smarter, simpler ways of working.
• An executor, able to translate requirements into delivery, and ensure this is achieved.
• You will have:
• Exposure to iterative/agile development methodologies and experience of enabling team delivery through technology.
• Designing and developing internal platforms and systems.
• Developing integrations and automation connecting multiple systems and platforms together.
• Understanding of modern platform design patterns and security best practices.
• Knowledge of cloud platform design patterns and best practices.
• Strong stakeholder management skills, able to engage across technical and non-technical audiences.
• Experience designing and delivering dashboards and reports for operational insight.
• Ability to balance strategic leadership with hands-on delivery.
• A strong alignment to RM’s core behaviours: Be Brave, Win Together, Be Curious, Make it Simple and Consider it Done.

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

Would you like to help enrich the lives of learners around the world? At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners.

RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources).

RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband.