2nd/ 3rd Line Support Engineer

Focus IT have the pleasure of working with this WELL established IT Support Services Company. They are currently seeking a 2nd/ 3rd Line support Engineer to compliment their existing team.

They are seeking someone with have all-round experience supporting end users in small and medium businesses, ideally at another Managed Services Provider. The successful candidate will be confident and outgoing with an excellent telephone manner. You will have great communication skills both written and verbal, be self-motivated and have the ability to work without supervision.

The role requires the ability to manage, juggle and complete technical operational requests in a timely manner.

A strong level of technical support is required as this is a hands-on role with the requirement to provide both VIP telephone and potentially client-side support.

The ideal 2nd / 3rd Line Engineer applicant will have atleast 2 years support experience with the following skill sets:

• Microsoft Operating Systems, Desktop and Server (including Small Business Server)
• Active Directory, Exchange, SQL, Hyper-V, Office 365
• Excellent Microsoft Office application knowledge, Communication with clients and team to ensure that customer satisfaction levels are upheld.

Responding to and managing customer requests for service into the Service Desk.

You will have good all round technical support and problem solving skills (Windows 10, 7, MSFT Office, Desktop Applications, Remote Connectivity, Desktops, Laptops, Printers) (Exchange and Active Directory)

Must always be proactively identifying opportunities where the Service Desk can “delight” the customer

Experience in installing, supporting and administering the following technologies:

• Windows Server
• Windows Desktop OS
• Virtualised systems, cloud systems
• Backup and disaster recovery systems
• Remote Monitoring and Maintenance (RMM) systems
• Service Desk Systems
• Mac OS X