IT Service Desk Engineer

As a Tier 2 IT Service Desk Engineer, you’ll be immersed within our experienced IT team, providing excellent technical support to colleagues across the business and helping ensure a first-class IT experience.

You’ll be the first point of contact for many IT issues and service requests, taking ownership of tickets from initial triage through to resolution or escalation where required. Life will be fast paced, engaging, collaborative and rewarding.

It’s a fantastic opportunity for an ambitious individual looking to further develop their IT career within a growing business operating across multiple UK locations.

• Act as a key member of the IT Service Desk, handling incidents and service requests through to resolution.
• Triage, prioritise and manage incoming support tickets in line with agreed service levels.
• Provide support for Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
• Support user account administration, password resets and access requests within Microsoft 365 and Active Directory.
• Assist with device provisioning, configuration and troubleshooting using Microsoft Intune.
• Support Windows 11 desktops, laptops, printers, mobile devices and associated peripherals.
• Troubleshoot software, hardware and connectivity issues.
• Escalate complex incidents to Tier 3 engineers whilst providing detailed diagnostics and troubleshooting information.
• Assist with onboarding and offboarding activities, ensuring colleagues receive the equipment and access they need.
• Provide support across hybrid infrastructure (on-premises and cloud)
• Maintain accurate ticket updates and documentation within the IT Service Management platform.
• Contribute to the development and maintenance of knowledge base articles and user guides.
• Provide support during office visits and assist with desk moves, equipment installations and local IT requirements.
• Support IT projects and business initiatives as required.

Hungry for a new challenge, you’ll:

• Have previous experience working within an IT Service Desk or Helpdesk environment at Enterprise level, supporting over 800 employees.
• Have a solid understanding of Microsoft 365 technologies including Outlook, Teams, OneDrive and SharePoint.
• Have experience supporting Windows 11 devices and common business applications.
• Be confident troubleshooting hardware, software and connectivity issues.
• Have strong customer service and communication skills.
• Be organised and able to manage multiple priorities in a busy environment.
• Demonstrate strong problem-solving abilities and attention to detail.
• Show a willingness to learn and develop your technical skills.
• Be passionate about delivering an excellent support experience for colleagues.
• Be willing to travel to our offices throughout the UK as and when required.

• Competitive salary.
• Generous holiday allowance, with an extra day off for your birthday and a volunteer day.
• Tailored learning and development.
• Company pension.
• Dress for your day.
• Health MOTs.
• Salary Sacrifice Car Scheme.
• A fully loaded wellbeing, social & community calendar.

At DJH, our team is at the heart of everything we achieve. And no matter how much we grow, looking after our people will always be our #1 priority. We come in all shapes and sizes, with different qualities, experience and knowledge. Together, our differences create balance. And that is our superpower.

By joining DJH we’ll be with you at every step, as you grow and develop and build a fantastic career. Together, we’ll achieve great things.