Computer Imaging Tech Organization

The Imaging Technician is responsible for imaging, configuring, and deploying computers and other devices for faculty and staff, as well as assisting the Endpoint Support Manager or Hardware Team Lead as directed.

This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.

Duties & Responsibilities

• Image and deploy new computers for UND faculty and staff, including Dell and Apple Desktops and laptops.
• Re-image and redeploy existing devices, including data verification, coordination with users, and device preparation.
• Ticket management and workflow coordination, including updating ticket notes, monitoring queues, and managing device pickup/staging areas.
• Training, support, and additional duties, including assisting with basic endpoint tasks, working toward Dell/Apple certifications, and other duties as assigned.

• Strong interpersonal communication and customer service skills
• Must be punctual, dependable, and able to manage multiple tasks
• Ability to follow technical procedures and documentation accurately
• Basic understanding of computer systems and hardware components
• Ability to work both independently and as part of a team
• Strong organizational skills and attention to detail
• Willingness to learn new technologies and take initiative in developing technical skills

Minimum Requirements

• Must be willing to work a minimum of 10 hours per week
• Must have a valid driver’s license
• Must be punctual, dependable, and able to manage multiple tasks and priorities
• Ability to follow documented technical procedures and workflows accurately
• Strong organizational skills and attention to detail
• Ability to work both independently and as part of a team
• Willingness to learn new technologies and take initiative in developing technical skills
• Basic understanding of computer systems and hardware components
• Familiarity with Windows operating systems
• Ability to follow step-by-step technical documentation for system imaging and configuration
• Basic troubleshooting skills for common hardware and software issues
• General understanding of file systems and data handling
• Willingness to complete vendor training, including Dell TechDirect and Apple certification programs
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Previous experience in IT support or technical troubleshooting is preferred
• Experience computer imaging, deployment, or system configuration (e.g., SCCM, Intune, or similar tools)
• Familiarity with macOS and Windows operating systems
• Experience working in a ticketing system (e.g., TDX or similar)
• Experience working in a customer service or technical support environment
• Previous experience handling or deploying multiple devices in a structured workflow environment, Apple, Apple Desktops, Background Investigation, Career Counseling, Communication Skills, Computer Systems, Customer Service Management, Customer Support/Service, Dell Computers, Detail Oriented, Document Imaging, Driver’s License, File Systems, Hardware Administration, Hardware Components, Identify Issues, Interpersonal Skills, Laptop PC, Mac Operating System, Microsoft Windows Operating System, Multitasking, Organizational Skills, System Center Configuration Manager (SCCM), Systems Administration/Management, Team Lead/Manager, Technical Support, Technical Writing