Dynamics 365 Administrator

Our client is a :300 head technology company that’s undergone significant growth. As part of a wide-ranging Business Transformation programme and to prime the business for further expansion, they’ve implemented Dynamics 365. They are now looking for a talented D365 ad minstrator who can help them get the best out of the wide and evolving capabilities of the system.

This is an internally-facing role and combines Subject Matter Expert level technical experience of the Dynamics CRM modules with good stakeholder engagement. The D365 Administrator will work as part of the Business Systems Transformation team, liaising closely with the business to understand and consult on its requirements before delivering these, working with internal BI and Development teams as needed.

The role has tons of scope. Though this is an internal role, the company has a division that’s a highly rated and accredited Microsoft Solutions Partner, so there’s a large appetite for making the most of the very latest Microsoft technologies internally. You’ll also have access to the latest training and accreditations.

What we’re looking for is someone who has a good balance between deep technical expertise and strong communication skills and who is motivated to exercise these fully in a business that has big ambitions.

The role is based at the company’s head office in central Birmingham. It’s a hybrid role, with two days per week working from home (ideally Mondays and Fridays but that can be flexible).

Dynamics 365 Administrator - Duties

• Day-to-day management of the Dynamics 365 environment (inc. users, security etc)
• Configuration & customisation: entities, forms, workflows, reports etc
• Monitoring of systems performance and troubleshooting
• Overseeing data integrity and quality within the system
• End-user support, troubleshooting, training
• Implement system updates and new releases
• Integrate D365 with other systems and applications, liaising with other departments
• Creating & maintaining comprehensive documentation
• Ensuring compliance of the system with standards, policies and regulations
• Stay up to date with latest features and best practices.

• Proven experience of administering and developing Dynamics 365 CRM Modules: i.e. Sales, Customer Service, Project Operations
• Strong D365 administration experience including user management, security
• Strong business acumen and excellent stakeholder management skills
• Highly motivated for learning and self-improvement
• Knowledge of Power Platform tools
• Experience of data management inclduing imports, exports and data audits
• Relevant Microsoft accreditions: ideally MB230, MB280, MB910
• Experience of Sales & Services CoPilot would be beneficial