Senior Analyst, IBM OpenPages

Our Purpose Internal Audit provides independent, objective assurance designed to improve Mastercard’s operations and control environment. Internal Audit helps Mastercard accomplish its objectives by bringing a systematic and disciplined approach to evaluate and improve the effectiveness of risk management. Internal Audit also performs advisory and consultative services to support business owners as they enhance their controls and business operations. Strategy, Innovation & Enablement (SIE) powers the Internal Audit function, providing standards, insights, innovation, process optimization and training. More specifically, SIE drives excellence and impact through executing strategy, fostering innovation, ensuring robust governance, enabling efficient practices, optimizing audit operations and delivering insightful reporting. Overview The Internal Audit Data Analytics & Audit Operations Team provides support for the broader Mastercard Internal Audit Department and sits within the SIE team. The team delivers innovative data-driven solutions to drive audit transformation, provide insights, automation, and process improvements across Mastercard Internal Audit. Our solutions focus on building data analytics, visualizations and reporting which enable the audit team to gain efficiencies and work smarter throughout the lifecycle of an audit. In addition, our team leads enhancements and innovation in our GRC platform, OpenPages. We are seeking a Senior Analyst to join our team and serve as a key OpenPages enablement lead, responsible for translating audit needs into technical solutions, overseeing testing and implementation, and supporting adoption across the department. This role requires a strong audit background and comfort working with technology teams on complex initiatives. Role As a member of the Internal Audit Data Analytics (DA) & Audit Operations team, the Senior Analyst is accountable for the successful delivery and adoption of OpenPages-related enhancements across Internal Audit. Core responsibilities include:

• Act as a subject matter expert for the Internal Audit OpenPages configuration, functionality, and reporting
• Partner closely with auditors across audit teams to identify requirements, pain points, and enhancement opportunities
• Translate audit needs into well-defined technical requirements for developers and technology partners
• Serve as a primary liaison between the Internal Audit Department and the development team ensuring shared understanding and alignment
• Lead user acceptance testing (UAT) and validation of OpenPages enhancements, including workflows, data, and controls
• Ensure accuracy of system changes prior to deployment

• Own and execute training, enablement, and change management activities related to OpenPages enhancements o Develop job aids, reference materials, and training content o Support delivery of training to the broader Internal Audit department

• Produce and maintain OpenPages-related reporting, metrics, and analysis, including support for leadership and operational insights
• Contribute to additional projects and reporting related to OpenPages, including ongoing optimization and new capability rollouts
• Support the integration of WatsonX and AI-enabled capabilities within OpenPages, including helping auditors understand and effectively use new AI-driven features
• Continuously incorporate audit feedback to improve system usability, adoption, and value All About You

• Educational background in Computer Engineering, Computer Science, Management Information Systems, Accounting, Finance is preferred
• Prior experience in Internal Audit, Risk, Compliance or SOX is required
• Experience working with GRC platforms, particularly IBM OpenPages, strongly preferred
• Relevant Professional certifications related to Internal Audit (e.g., CISA, CIA, etc.), programming languages and/or data tools are a plus
• Experience working with visualization (e.g., Tableau, DOMO) and automation (e.g., Alteryx) tools
• Expert in advance uses of MS Office (Excel, Access) to manipulate and/or manage large datasets
• Highly motived individual with strong organizational and time management skills
• Focused on getting it right, and aware that small details can have a big impact
• Ability to work across business and technical teams - speaking both “languages” fluently
• Excellent written, verbal communication and listening skills
• Ability to multitask and prioritize competing projects while consistently meeting deadlines and sharing updates
• Ability to present and clearly explain work completed verbally, as well as in writing
• Exposure to or strong interest in AI-enabled solutions, automation, or advanced analytics