Infrastructure Administrator

This position is responsible for advanced systems administration necessary to implement, maintain, and optimize enterprise services. Duties include systems design, testing, and impact assessment of servers, storage, and LAN components. The Infrastructure Administrator will maintain critical services such as VMware vSphere, Omnissa Horizon, Hyper-V, Active Directory (AD DS, AD CS), DNS, DHCP, GPO, and SQL, while monitoring performance and ensuring compliance with university standards and licensing requirements.

The role also involves performing regular systems monitoring to ensure data backup integrity, evaluating disaster recovery procedures, and documenting recovery plans. Additional responsibilities include developing technical documentation, Change Management requests, operational guides, and project plans for system upgrades. The Infrastructure Administrator serves as an expert advisor for campus systems, providing solutions and high-level problem resolution, and coordinating support and licensing with external vendors.

Security is a critical focus: this position will manage firewall operations, conduct threat analysis, implement intrusion prevention strategies, and apply security patches to safeguard campus systems. The Infrastructure Administrator will also assist with desktop (physical and virtual) management platforms such as Omnissa Horizon and MECM, provide backup and mentoring for Desktop Technicians and IT student workers, and respond promptly to customer support requests.

The ideal candidate is a self-starter with strong technical expertise, excellent problem- solving skills, and the ability to collaborate with colleagues in CTS and at UAA IT Services. This position requires periodic after-hours and weekend work for projects, system updates, or service recovery efforts, as well as ongoing professional development through training and certifications., *To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

Access to the reports is available at

To thrive in this role, the applicant should have deep expertise in managing Windows Server environments (Server 2016 minimum, 2022 preferred) and associated Microsoft services such as Active Directory (AD DS, AD CS), DNS, Group Policy, DHCP, WSUS, and SQL. They should bring enterprise-level experience with virtualization platforms like VMware vSphere and Hyper-V, as well as iSCSI SAN storage systems. A strong working knowledge of networking fundamentals-including IP protocols, firewalls, Cisco switching, wireless LAN technologies, and cabling installation and termination-is essential. The ideal candidate will demonstrate exceptional troubleshooting skills, the ability to collaborate effectively within a team, and have outstanding customer service and communication abilities. Strong organizational and time-management skills are also critical for successfully managing multiple projects and priorities in a dynamic campus technology environment., Associate’s degree in a relevant field (i.e. Information Technology or other related field) and 4 years of experience, or an equivalent combination of training and experience., Aviation Industry, Background Investigation, CISCO PIX Firewall, Change Requests/Orders, Cisco Switches, Communication Skills, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Quality, Database Backup, Desktop PC, Disaster Recovery, Document Change Management, Documentation, Fire Safety, Firewalls, Hardware Virtualization, IP (Internet Protocol), Identify Issues, Information Technology & Information Systems, Intrusion Prevention Systems, Law Enforcement, Licensing, Local Area Network (LAN), Maintain Compliance, Mentoring, Microsoft Active Directory, Microsoft Hyper-V, Microsoft Product Family, Microsoft Windows Server, Multitasking, Operations Management, Organizational Skills, Performance Analysis, Problem Solving Skills, Project Planning, Project/Program Management, Regulatory Compliance, SQL (Structured Query Language), Secondary School, Security Analysis, Security Patches, Storage Area Network (SAN), Student Housing, System Test, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Technical Writing, Test Design, Time Management, VMWare vSphere, Vendor/Supplier Licensing, Windows Server Update Services (WSUS), Wireless Communications, Wireless LAN, iSCSI

This position is located on the Matanuska-Susitna campus in Palmer, Alaska, and does not offer flexible or hybrid work arrangements. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 79, based on education and experience.

“Opportunities start here” is more than a slogan at Matanuska-Susitna College (Mat-Su College/ MSC); it is our mission. Mat-Su College, a proud community campus of the University of Alaska Anchorage, is seeking a skilled and collaborative Infrastructure Administrator to join our mission-focused team.

MSC Campus Technology Services (CTS) ensures secure, reliable, and high- performing systems that support the academic and operational needs of our campus community.