Computer Support Specialist

Galapagos Federal Systems, LLC is seeking a skilled and motivated Computer Support Specialist to provide technical support for mission-critical operations in a fast-paced, customer-focused environment., The Computer Support Specialist will:

• Provide advanced technical support by diagnosing and resolving complex hardware, software, and end-user issues
• Configure, image, deploy, maintain, troubleshoot, and repair desktop and laptop computers and peripheral devices
• Respond to service requests through phone, email, web portals, remote support tools, and automated ticketing systems
• Perform on-site troubleshooting and hands-on technical support as required
• Provide end-user training and guidance on hardware, operating systems, and standard business applications, including email, word processing, and printing
• Manage user accounts and system access in accordance with organizational policies and security requirements
• Accurately document incidents, troubleshooting activities, resolutions, and system changes within the ticketing system, Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.

The ideal candidate will have strong technical troubleshooting and customer service skills, with experience responding to support requests through phone, email, remote support tools, and ticketing systems. This role also supports on-site troubleshooting and user account management in accordance with organizational policies., The Computer Support Specialist must have:

• Active Secret security clearance
• 4+ years of experience performing PC maintenance, desktop support, or related IT support functions
• Advanced knowledge of desktop and laptop hardware, operating systems, peripheral devices, and enterprise software applications
• Experience providing Tier II/III or senior-level technical support within an enterprise environment
• Proficiency with remote support tools and IT Service Management (ITSM) or automated ticketing systems
• Demonstrated ability to diagnose, troubleshoot, and resolve complex hardware and software issues

Education and Certifications

The Computer Support Specialist must meet the following:

Required

• High school diploma/GED
• DoD 8570.01-M-compliant IAT II certification, as specified in BBP 05-PR-M-0002

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Paid Parental Leave
• Tuition reimbursement
• Paid federal holidays, USD $85,000.00 - USD $90,000.00 /Yr.

Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - “Quality IT Solutions… On Time & On Budget.”