Information Technology Infrastructure Engineer

Reply Ltd

Greater London, UK

1 day ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Working hours

Regular working hours

Job source

www.collegerecruiter.com

Tech stack

Microsoft Windows Active Directory Android Software Development Apple IOS Apple Mac Systems BitLocker Drive Encryption Microsoft Outlook Dynamic Host Configuration Protocol Domain Name System (DNS) Identity and Access Management Issue Tracking Systems Windows Servers

+7 more

Productivity Software Azure Active Directory Microsoft SharePoint Microsoft InTune Azure Security Center Microsoft Onedrive Information Technology

Job description

Act as a primary 1st / 2nd line point of contact for internal IT support, handling incidents and requests via phone, email, and the ITSM/ticketing system.
Provide day-to-day support for laptops, mobile devices, and core productivity tools across Windows, macOS, iOS, Android, and Microsoft 365 (including Teams, Outlook, SharePoint and OneDrive).
Administer and troubleshoot Microsoft Intune and Microsoft Entra ID (Azure AD), including device enrolment, compliance policies, access management, and basic SSO/MFA issues.
Perform routine operational tasks such as password and MFA resets, account unlocks, OS patching, BitLocker administration, and endpoint policy troubleshooting.
Investigate endpoint security alerts and support remediation activities using Microsoft Defender for Endpoint and related security tooling.
Create, maintain, and follow Knowledge Base articles, SOPs, and technical documentation to ensure consistent, high-quality support.
Liaise with third-party suppliers and vendors as required to support incident resolution and service improvement.
Provide occasional on-site support at Reply’s UK offices, ensuring secure, compliant handling of systems and data aligned to Government Security Classifications and Cyber Essentials.

Requirements

An educational background in IT or any related field.
Brings solid hands-on experience supporting enterprise environments, including Windows and macOS endpoints, Microsoft 365, and core infrastructure services such as Active Directory, DNS, DHCP, and Windows Server.
Demonstrates working knowledge of Microsoft Intune and Entra ID (Azure AD), including device enrolment, compliance policies, user/group management, MFA, and licence administration.
Shows strong security awareness, with familiarity with endpoint security tools (e.g. Microsoft Defender for Endpoint), Government Security Classifications, GDPR obligations, and Cyber Essentials controls.
Communicates clearly and professionally, able to support colleagues at all technical levels and document processes and solutions in a structured, repeatable way.
Holds a relevant computing/technology degree or equivalent experience, and is motivated to pursue further certifications (e.g. MS-900, AZ-900, ITIL v4) and enhanced clearances (e.g. DV) as needed.
Comfortable working in a fast-paced, consultancy environment, balancing operational support with contributing to infrastructure improvements and project delivery.
Willing to travel to Reply’s UK offices when required to provide onsite support and build strong relationships with internal stakeholders.

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