IT Service Desk Analyst

Exemplar Ltd

Sheffield, UK

3 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Languages

English

Job source

www.collegerecruiter.com

Tech stack

Microsoft Windows Ad Management Apple Mac Systems CompTIA Network+ CompTIA Security+ Dynamic Host Configuration Protocol Domain Name System (DNS) Issue Tracking Systems Local Area Networks Network Troubleshooting Microsoft Software Wide Area Networks

+2 more

Computer Network Technologies User Accounts

Job description

Act as the first point of contact for all IT support queries
Answer calls, emails and self-service tickets promptly
Log and categorise incidents and service requests accurately
Provide first-line troubleshooting for hardware, software and network issues
Guide users through solutions in a clear and friendly manner
Escalate complex or unresolved issues to second-line support
Maintain detailed and accurate records in the ticketing system
Set up and configure new user accounts, equipment and basic software
Support password resets and access requests

Requirements

Proven 1st line Service Desk support (minimum 2 years)
Supporting Windows 11 and Microsoft 365
Knowledge of Windows Server Operating Systems (2016, 2019)
Strong work ethic and self-motivation with the ability to work under pressure
Knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP
Active Directory experience
Sophos
Draytek
Barracuda
Datto
Mac OS experience
Manage Engine - Exchange Plus and AD Manager Plus, * GCSE’s at Grade C or above in English & Mathematics or equivalent
Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification

Benefits & conditions

Excellent supervision, peer support, learning opportunities and career prospects
Retail and lifestyle discounts
Free DBS check
24/7 counselling and support
25 days annual leave allowance plus bank holidays
Blue Light Card eligibility