Technical Support Engineer, Laboratory Equipment

In this role, you’ll be at the forefront of delivering expert technical support both pre- and post-sale, working closely with customers and partners to ensure optimal system performance.

• Provide advanced technical support across systems and partner networks
• Travel to customer sites in the UK and overseas to diagnose and resolve complex issues
• Support large-scale installations, including validation and performance troubleshooting
• Contribute to beta testing, gathering real-world performance insights
• Develop and maintain technical documentation for internal and external use
• Participate in product risk assessments, offering practical insights
• Deliver and support technical training for partner teams globally
• Manage and assess warranty claims, including testing returned components

This market-leader is looking for a highly skilled and motivated Technical Support Engineer to provide advanced technical support across their partner network, platform, and key customer accounts. This is an exciting opportunity for someone who thrives on problem-solving, enjoys hands-on technical work, and is eager to travel internationally., To be considered for this exciting role, you must be able to demonstrate a background working with electrical-mechanical capital equipment, and ideally hold an engineering qualification. You could be a Water Treatment Engineer, ex HM Forces Engineer, (RAF, Navy or REME) or an Electrical-Mechanical Service Engineer, looking for an interesting field service role, or an experienced electro-mechanical engineer looking to work for a great company offering world-class training and a comprehensive benefits package.

• Strong technical background in water treatment systems or electrical mechanical engineering background
• Solid understanding of mechanical and control systems
• Experience diagnosing faults using tools like multi-meters or oscilloscopes
• Analytical mindset with a methodical problem-solving approach
• Ability to interpret data and make informed decisions
• Excellent communication skills-able to explain technical concepts clearly
• Confident working independently and as part of a team
• Experience writing clear technical reports and documentation
• Strong IT skills (e.g. Google Workspace or similar)
• Experience in a Technical Support Engineer or Service Engineer role
• Background in mechanical or chemical engineering
• BTEC Level 4 (or equivalent) in an engineering discipline
• Ability to deliver or support technical training and presentations
• Multilingual or able to communicate across different cultures

£45K - £50K + Excellent benefits package including Healthcare, Contributory Pension Scheme and Full and Comprehensive Manufacturers based Product Training

An excellent opportunity for Electrical Mechanical Service Engineers, Water Treatment Engineers, ex HM Forces Engineers (RAF, REME or Navy), Maintenance Engineers from a wide range of backgrounds, including all domestic, commercial and industrial equipment backgrounds, to join a global market leader in water treatment and filtration systems, offering full and comprehensive product training, excellent remuneration package, and opportunities for career progression., In return, the successful applicant will benefit from first class product training, recognised by the industry, which will run on an ongoing basis as new products are introduced. A generous remuneration package is also guaranteed, including competitive basic salary, excellent overtime rates paid ‘door to door’, company vehicle, healthcare package, contributory pension scheme, phone and laptop, along with the opportunity to progress your career within a market leading organisation. #J-18808-Ljbffr

My client is a worldwide leader in water processing technology and are trusted by customers by a wide range of manufacturing sectors to provide the best and most reliable systems in the water treatment sector.

Their healthcare and laboratory-based water treatment division is an integral part of this global services and technology group, employing thousands of employees worldwide. Offering ‘best in class’ solutions across a wide range of equipment, their success is based upon a commitment to world leading manufacturing facilities, outstanding product innovation, excellent customer care and the recruitment and development of good people.