Advanced Configuration Technician | Las Vegas, NV

• Configure and adjust settings within camera and video surveillance systems.

• Set up analytical lines and other camera configurations.

• Perform firmware updates on cameras, servers, and related equipment.

• Program, configure, and support servers.

• Conduct system health checks on cameras, servers, routers, and other connected equipment.

• Set up and maintain access control systems.

• Troubleshoot technical, hardware, software, and connectivity issues.

• Manage, document, track, and resolve technical issues using a ticketing system.

• Update internal systems and maintain accurate technical documentation.

• Take detailed notes during training and effectively apply established procedures.

• Troubleshoot issues independently and escalate complex problems when necessary.

• Follow technical procedures while supporting additional configuration and technology projects as assigned.

The ideal candidate is a dependable self-starter who can work independently, stay organized, accurately document their work, and take ownership of technical issues. This position offers hands-on training and the opportunity to develop long-term technical skills working with camera systems, servers, networking equipment, firmware, access control systems, and technical support tools., * Strong interest in technology, troubleshooting, system configuration, and technical support.

• Self-motivated with the ability to work independently without constant supervision.

• Strong problem-solving and critical-thinking skills.

• Excellent attention to detail and organizational skills.

• Ability to learn new software, hardware, and technical systems quickly.

• Ability to take detailed technical notes and follow documented procedures.

• Clear and professional communication skills.

• Dependable, punctual, and accountable.

• Comfortable troubleshooting technical issues and researching solutions.

• Interest in developing long-term technical skills within the security and technology industry.

Preferred Experience

The following experience is preferred but not required:

• Technical support, IT support, help desk, or technology-related experience.

• Experience working with ticketing systems.

• Familiarity with IP cameras, video surveillance systems, servers, routers, or networking equipment.

• Experience with access control systems or similar security technology.

• Experience performing firmware or software updates.

• Familiarity with CRM, ticketing, or internal management systems.