Deployment Engineer, EU

Your primary responsibility will be to lead the successful implementation of our robotic systems

in warehouses, fulfillment centers, and logistics facilities. The expectation is that you are

fast-learning, independent, and can work with our engineering and go-to-market teams to make

our customers and industry partners successful.

You Will:

• Deploy automation solutions including robots, software, and auxiliary hardware in

customer warehouses and e-commerce fulfillment centers.

• Configure, calibrate and test software and hardware for new, custom, or updated system

deployments

• Conduct on-site integration and test activities (or support these activities remotely) and

evaluate post-go-live performance metrics.

• Be the primary point of contact for customers in the field during install and go-live

• Execute field retrofits, upgrades and repairs (or support these remotely); working with

our mechanical, electrical, and software engineers on troubleshooting field issues

• Contribute to engineering and business development projects at RHR HQ

• Support RHR in global tradeshow and marketing efforts, deploying and supporting demo

systems both directly and remotely, as well as representing RHR in these and other

public events

• Lead and support in-person and remote instruction and training for customers, industry

• BS in EE/ME/CS or equivalent. Experience in services or deployment engineering

positions is a plus

• Fundamental knowledge of basic programming (Linux and/or Python experience is a

plus)

• Strong interpersonal skills to learn about local operations and to identify and build

relationships with on-the-ground stakeholders such as warehouse managers and IT

operators

• Strong organization and time management skills; ability to cope with fluctuating

workloads and high-stress situations

• Mechanical and electrical repair skills. Are you a “tinkerer?”

• Excellent written and oral communication skills

• Be comfortable standing for up to 10 hours in one day testing our robots

• Travel can fluctuate between 70-100% each month (can sometimes be lower, and

includes international visits to customer sites)

Bonus Skills:

• General understanding of network topologies such as VPNs, firewalls, and routers

• Ability to write tools and scripts to automate repetitive tasks

• Experience recording logs and documenting software bug
• Experience with AI- usage and creativity encouraged