Business Intelligence Analyst

Are you passionate about using data to solve problems, improve performance, and influence decision-making?

As a Business Intelligence Analyst within the Customer Service Business Improvement & Planning team, you’ll play a central role in driving our data-led approach to continuous improvement and operational excellence. By transforming complex datasets into clear, actionable insights, you’ll help stakeholders understand performance, identify opportunities, and make faster, smarter decisions that enhance both business outcomes and customer experience.

Working closely with stakeholders across the business, you’ll develop trusted reporting, dashboards, and analytical insights that answer key business questions, uncover trends, and support and shape strategic priorities such as customer-centricity, efficiency and automation.

This is a fantastic opportunity for someone who enjoys turning data into insightful action and making a real impact across the organisation.

You will -

• Transform customer and operational data into meaningful insights that support decision-making, improve customer outcomes, and drive business performance.
• Develop and maintain reporting, dashboards, and visualisations that provide clear, actionable insights to stakeholders.
• Identify emerging trends, risks, and opportunities through data analysis, supporting proactive improvements to customer experience and service delivery.
• Work closely with teams across the business to understand reporting requirements and support data-driven decision-making.

• Proven experience in business intelligence, data analysis, or reporting roles, with the ability to translate data into meaningful business insights.
• Strong analytical and problem-solving skills, with experience identifying trends, opportunities, and areas for improvement.
• Experience managing a small team would be desirable.
• Proficiency in BI and reporting tools (e.g. Power BI, Tableau, or similar), advanced Excel skills, and experience using SQL to extract, manipulate, and analyse data.
• Experience presenting insights and recommendations to operational and senior leadership teams.

Pulled from the full job description

• Employee discount
• Private medical insurance
• Cycle to work scheme
• Discounted gym membership, Salary: £50,964 - £60,899 + a range of benefits to support your finances, wellbeing and family.

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.