IT Support Specialist

Position Summary: Technical position responsible for supporting the end users of the City’s computer and network systems. Assists with the installation and support of servers, networks and other equipment and software. Interacts with vendors for the evaluation, installation and support of hardware and software. Essential Duties and Responsibilities: (The duties listed are intended to serve as an example of the typical functions performed. They are not exclusive or all-inclusive and will vary with assignments.) Primary point of contact between the end users and the IT Department.Responsible for the ongoing management of service desk tickets submitted by end users, providing timely Level I support and troubleshooting to resolve technical issues.Responsible for the installation and support of workstation hardware and software at all City locations.Installs, configures, tests and supports desktop and mobile computer hardware and software, desktop IP phones and City-issued cell phones.Installs, configures, tests and supports network devices, cables and services (e.g. routers, switches, firewalls, etc.).Assists with generating and maintaining documentation of all systems, including the operations manual, knowledge base and user instructions.Assists with daily system monitoring, verifying the integrity and availability of hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.Performs system maintenance and installs upgrades, including service packs, patches, and hotfixes as needed.Monitors system performance and reports any availability and/or reliability issues to the Systems Engineer.Escalates service desk tickets to the Systems Engineer as necessary.Helps to ensure the City’s data is protected against malware, by verifying proper configuration of endpoint protection software.Participates in disaster recovery planning and testing.Assists in repair and recovery from hardware or software failures or accidental loss.Researches and recommends innovative solutions to the City’s technology requirements.Assists with developing and delivering training for City personnel in the appropriate use of Information Technology resources.Communicates with vendors and other IT personnel for problem resolution.Serves as backup to the Systems Engineer.Performs other duties as assigned.

Do you have a valid Driver’s License license?, Do you have experience in Windows Server administration?, Do you have a High school diploma or GED?, * The City of Greenacres’ Compensation Plan allows for hiring at a maximum rate of up to 15% above the minimum range for the position based on education, experience and valid proof of certification(s) that are obtained through extensive program of study and training over and above the minimum requirements. Thank you for your interest in employment with the City of Greenacres. You must be able to meet the minimum following requirements: Must have graduated from an accredited high school, or have obtained a State of Florida G.E.D. certificate or equivalent. Must possess and maintain a valid State of Florida driver’s license. Must be of good moral character.Must submit to a post-offer physical examination. The offer of employment will be contingent on the results of testing and/or examinations.REQUIRED INFORMATION AND DOCUMENTSA minimum of three (3) professional/personal references must be provided within the application. Please upload the following documents to the application: H.S. Diploma/G.E.D. CertificateCollege Diploma (if applicable)Veterans Preference documentation (if applicable)Military DD214 Form (if applicable)Military Discharge Certificate (if applicable)Applications received without required attachments will be considered incomplete., Associate’s degree from an accredited institution in Computer Technology or a closely related field. Minimum of two (2) years’ experience in the following areas: IT Help desk. Installation, configuration and support of desktop computers or servers in a Windows environment. Installation, configuration and support of network switches and cabling. Industry certifications such as CompTIA A+, Network+, Security+, Microsoft MCP or MCSA are preferred. Municipal government experience is preferred. Must possess and maintain State of Florida driver’s license.