ServiceNow Integration Architect

• Own the architecture and design approach for integrations from enterprise source systems into ServiceNow.
• Define end-to-end integration strategies for data ingestion from platforms such as Splunk, Zabbix, Flexera, SCCM, and NetBox.
• Design integration patterns supporting CMDB, asset, event, monitoring, discovery, and operational use cases.
• Define source-system responsibilities, data ownership, target CI models, reconciliation logic, and transformation standards.
• Lead technical design for secure, scalable, and maintainable integration flows.
• Guide developers on implementation standards for APIs, Import Sets, IntegrationHub, scripted integrations, and MID Server usage.
• Ensure rights separation, data segregation, and access control requirements are incorporated into integration designs.
• Assess source data quality and completeness and establish appropriate data quality controls., * Define source-of-truth principles, reconciliation rules, normalization patterns, and target data models for ServiceNow.
• Design secure, scalable, and maintainable integration architectures.
• Develop effective data mapping and transformation strategies.
• Identify and resolve data quality, duplication, and integration issues.
• Design appropriate authentication, scheduling, retry handling, logging, monitoring, and support procedures.
• Work independently while collaborating effectively with architects, process leads, platform owners, and infrastructure teams.
• Implement domain separation, ACL design, rights separation, and environment-specific access restrictions where required.
• Translate complex business and technical requirements into robust ServiceNow integration solutions.

What We Bring to the Table:

• Opportunity to work on complex enterprise ServiceNow integration and architecture initiatives.
• Exposure to CMDB, CSDM, ITOM, Event Management, Discovery, asset management, monitoring, and operational use cases.
• Opportunity to work with diverse enterprise platforms and integration technologies.
• Experience designing secure and scalable integration solutions across multiple teams and domains.
• Exposure to complex enterprise environments, including telecom, utilities, and critical infrastructure.
• Opportunities to work with advanced ServiceNow integration patterns, APIs, IntegrationHub, MID Server, and event-driven architectures.

• 8+ years of professional experience in ServiceNow integration architecture and enterprise integrations.
• Deep experience integrating multiple source systems with ServiceNow using APIs, IntegrationHub, Import Sets, MID Server, event pipelines, and scheduled or batch integrations.
• Extensive practical experience with platforms such as Splunk, Zabbix, Flexera, SCCM, NetBox, Datadog, Active Directory, vCenter, and Azure.
• Strong understanding of CMDB, CSDM, ITOM, Event Management, Discovery, and CI lifecycle principles.
• Hands-on expertise in integration security, credential handling, error management, observability, performance tuning, and supportability.
• Strong knowledge of Java and REST Web Services.
• Experience with data mapping, payload transformation, reconciliation, normalization, duplicate prevention, and data quality controls.
• Experience designing scalable integration architectures for multi-team and multi-domain ServiceNow environments.