IT Engineer (Onsite)

Currently looking for an on-site IT Support Engineer to support satellite campuses (existing and new) and visit them on a regular basis. Monitoring and identifying any trends, problems or reoccurring issues logged with the IT Support Team and escalate these as appropriate. Assisting and supporting other IT Support Engineers with incident escalations and problems through to resolution; providing training and supporting documentation where appropriate. Providing an efficient technical support service for all IT devices and ensuring software and equipment is always completely functional and optimised for students, staff, and any other customers. Providing support and resource cover for other sites in the event of sickness/holiday etc.

• Excellent technical knowledge of Microsoft Windows 10,11 and Microsoft Office 2019/O365
• Solid experience in a customer service role
• Excellent knowledge with 2nd and 3rd line experience of supporting a wide range of software packages (primarily MS Windows 10/11, Office 365/19.
• Experience of 2-factor authentication technologies for remote access
• PowerShell script writing
• Packaging MSI for SCCM
• Intune/MEMAC
• ITIL processes: Incident, Problem and Change Management
• Excellent customer service skills
• Professional appearance
• Able to cope when under pressure
• Able to identify issues and suggest/implement solutions
• Sound knowledge of MS Office products including Office 365
• Understanding of computer networks and services
• Ability to logically analyse issues and record steps and fixes
• Attention to detail and accuracy
• Able to work alone