Senior Salesforce Administrator

Position Summary:TheSeniorSalesforceAdministratorwill be working as part of the Enterprise Applications department that delivers excellent digital products. This individual will work with internal product management and cross-functional teams and is responsible for building, testing, deploying, and supporting features on ourSalesforceplatform.

This role is critical to leading organization in building and maintaining a best-in-class CRM to support the needs of our federated chapters across the US. Thisadministratorrole owns declarative solutions development, advanced troubleshooting & technical support, and lastly release management in our sandbox & productionSalesforceenvironments., Configure changes to workflows, approval processes, fields, page layouts, record types, flows, dashboards and reports.

Actively troubleshoot any issues that arise during testing, catching and resolving issues before launch

Effectively document and communicateSalesforcechanges and release updates to end users and stakeholders.

Effectively collaborate with cross-functional teams including business analysts, developers,administrators, and project managers to ensure successful delivery ofSalesforceprojects.

Lead by example through thoughtful use of written communication and client presentation

Strategy & Planning:

Select & deploy appropriate CI/CD tools. Establish and iterate ways to automate & improve release cycle processes

Design procedures for system troubleshooting & maintenance

Provide release management mentorship for junior team members

Operational Management:

Deploy updates and fixes, and provide advanced technical support

Perform root cause analysis of production errors and resolve technical issues, Opportunity to work with one of the most recognized nonprofits in the country. Help them build out their volunteer portal as well as enhance other functions in Sales Cloud, Service Cloud, Experience Cloud and NPSP.

Strong knowledge ofSalesforceconfiguration, customization, and development using Lightning Components, Flow, and other declarativeSalesforcetechnologies.

Enough knowledge of Apex, Visualforce, and SOQL to review, verify, and validate the software code developed in the project

Proven experience as aSalesforceAdministrator, with a track record of successfulSalesforceimplementations.

Deep understanding ofSalesforceplatform capabilities, including Nonprofit Success Pack (NPSP), Sales Cloud, Service Cloud, and Community Cloud.

Strong knowledge in DevOps, CI/CD processes and code versioning systems.

Strong knowledge in the release and change management processes and practices., Bachelors degree in computer science or related field, or equivalent work experience.

4+ years in aSalesforceAdministratorrole.

SalesforceAdministratorCertification required; AdvancedAdministratorCertification preferred. OtherSalesforcecertifications (Platform Developer 1 or 2, App Builder, Sales/Service Cloud) is a plus.

Knowledge ofSalesforceSales Cloud and Nonprofit Success Pack.

Experience working with DevOps, CI/CD processes and code versioning systems such as Github or others.

Experience working with release management tools such as Gearset or others.

Experience working in/with the nonprofit sector with an understanding of fundraising principles is a plus.

Familiarity with agile software delivery methodologies and tools such as Scrum, Jira, Agile, Bachelors degree in computer science or related field, or equivalent work experience.

4+ years in aSalesforceAdministratorrole.

SalesforceAdministratorCertification required; AdvancedAdministratorCertification preferred. OtherSalesforcecertifications (Platform Developer 1 or 2, App Builder, Sales/Service Cloud) is a plus.

Knowledge ofSalesforceSales Cloud, Experience Cloud and Experience Builder. Nonprofit Success Pack experience would be helpful.

Experience working with DevOps, CI/CD processes and code versioning systems such as Github or others.

Experience working with release management tools such as Gearset or others.

Experience working in/with the nonprofit sector with an understanding of fundraising principles is a plus.

Familiarity with agile software delivery methodologies and tools such as Scrum, Jira, Agile