Implementation Engineer

The Implementation Engineer role at UNIS provides a critical link between technology and customer success. This position is tasked with configuring, deploying, integrating, and optimizing software solutions tailored to client needs. As a key touchpoint in client onboarding and solution delivery, you will directly contribute to advancing operational efficiency for customers while driving continuous improvement within UNIS’ technology platform. The role requires a combination of technical proficiency, business analysis capabilities, and excellent client-facing communication to ensure seamless project execution, timely delivery, and exceptional client satisfaction., * 1. Gather and analyze client business requirements, ensuring thorough understanding to configure and implement software solutions that align with their needs.

• 1. Install, integrate, test, and deploy software platforms while addressing client feedback and ensuring a high standard of quality control.
• 1. Collaborate with internal teams-including project managers, developers, and product owners-to design and deliver best-practice solutions.
• 1. Train clients and provide post-implementation support to ensure proper adoption of solutions, as well as conduct reviews to identify improvement opportunities.
• 1. Leverage AI tools to create rapid front-end mockups and prototypes, ensuring iterative delivery that meets customers’ evolving expectations.

• Bachelor’s degree in Computer Science, Information Systems, or a closely related field.
• Proven experience in software implementation, systems integration, or technical consulting roles.
• Proficiency in programming languages and scripting, including Python, TypeScript, Bash, or PowerShell.
• Solid understanding of SQL, APIs, and database management principles.
• Familiarity with modern SaaS solutions, deployment strategies, and cloud technologies.
• Experience in rapidly creating and iterating prototypes using modern AI tools.

Preferred Requirements

• 1. Experience in Agile environments, particularly those leveraging AI for project delivery.
• 1. Fluency in Mandarin to support customers in multilingual contexts.
• 1. Familiarity with tools such as Jira, Confluence, and ITSM platforms to facilitate project tracking and collaboration.
• 1. Hands-on experience with monitoring and performance tools like New Relic or Grafana.
• 1. Prior exposure to AI-assisted development workflows and automation technologies, especially in enterprise application integration., * Strong problem-solving skills, with the ability to diagnose and resolve complex technical and data-related challenges.
• Advanced knowledge of scripting, APIs, and data analysis tools to enable customized software implementations.
• Expertise in leveraging AI-powered design and process automation tools for rapid solution development.
• Project management and organizational skills to manage multiple concurrent implementations with minimal oversight.
• Customer-focused mindset with the ability to build strong relationships and deliver value-driven solutions.