IT Support Specialist II

The IT Support Specialist is responsible for the assistance with installation, inventory, and maintenance of all computers and related equipment utilized by CNS. You will have the opportunity to support the end-to-end IT experience of the users. Work is on-site in Bakersfield, CA during Monday-Friday from 7:30am-4:30pm. Your key responsibilities will include:

• Provide exceptional customer service and technical support for both onsite and remote employees applying a Solve for the Customer (SFTC) approach.
• Work cooperatively with others, apply situation de-escalation as needed, to help a person, team or work group achieve its goals.
• Triage, resolve, and escalate (when necessary) users’ technical issues related to common business operational applications, client’s specific applications, browser and driver issues, and common hardware (Tablets, PC, MAC, keyboards, pointing devices, printers, scanners).
• Support ancillary systems and devices including conferencing systems and mobile devices and administer user accounts including system and hardware setup; lockout resolution; and software maintenance and upgrades.
• Timely initiation and maintenance of communication with users is expected; customer service and technical skills are equally important.
• Maintain IT equipment tracking documents and organization and accuracy of IT inventory.

• Educational Background: Associate degree in Computer Science, Information Technology, Information Systems, or 4 years equivalent experience.
• Work Experience: Experience troubleshooting and supporting users in the following systems is required.
• Windows 10, 11 Operating System
• Microsoft Office Desktop Applications
• Office 365 Services
• Client Software Installation
• Network connectivity including WiFi
• CompTIA A+, CompTIA Network+, or equivalent certifications desired.

License reimbursement, Financial planning services, 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance Full-time Monday to Friday 1640 Dallas Parkway, Plano, TX 75093

Full job description

With traumatic brain injury, life changes in an instant. For us, there is no greater reward than easing human suffering and helping people put their lives back together. As an IT Support Specialist II you will play a critical role in transforming lives and helping individuals regain their independence and quality of life.

At CNS, we are a community of “PATHfinders” who work together to find every path possible for our patients to reach their maximum independence and quality of life. We create a supportive work environment through selflessness, innovation, and hard work. We take work very seriously, but we also enjoy a great atmosphere of fun and professional development, and we are committed to promoting a rich environment for each other to thrive through collaboration and empowerment.

Pay Range : $29.42 - $45.52 an hour, At CNS, we value our employees and offer a comprehensive benefits package to support your well-being and professional growth. Here are some of the benefits you can enjoy as a full-time staff member:

• Paid Time Off: Enjoy generous paid time off to relax and recharge.
• Extended Sick Leave: Take the time you need to recover with extended sick leave.
• Insurance: Access to PPO medical, dental, life, and vision insurance starting the 1st of the month after hire. Employment includes annual enrollment in One Medical (https://www.onemedical.com/) with telehealth also available through the company health plan.
• Paid Holidays: Celebrate with 9-10 paid holidays per year, including a floating personal observance day.
• 401(k) Plan: Plan for your future with our company matching 401(k) retirement savings plan.
• Professional License Reimbursement: Get reimbursed for your professional license fees.
• Continuing Education Assistance: Pursue further education with our continuing education assistance program.
• Daily Pay: access your earnings immediately after you complete your shift!
• LifeMart Benefits: As a valued member of our team, you have access to exclusive discounts and savings through LifeMart, a proprietary, members-only discount shopping website. LifeMart provides real savings on a wide range of products and services to help you manage everyday needs. Some of the benefits include:
• Travel: Discounts on flights, hotels, car rentals, and vacation packages.