Solutions Architect

Supply chain complexity is accelerating, and the companies that win are the ones who can integrate faster, resolve exceptions before they become problems, and bring trading partner ecosystems under control. The Solutions Architect is the person who makes that story real for prospective customers. Partnering directly with the Sales team, the SA owns the technical narrative from initial discovery through close, designing solutions using Cleo’s platform that address the specific operational pain each prospect is trying to solve. This is a role for someone who has done this before at a high level, brings their own consultative point of view into every room they walk into, and applies the full range of available tools, including AI, in ways that produce better outcomes for prospects and for Cleo.

What You Will Be Doing

• Function as the technical lead and trusted advisor throughout the sales cycle

• Conduct discovery sessions directly with prospective and existing customers to gather business and technology requirements, including identifying where AI-powered capabilities deliver the highest value

• Translate technical architecture into business outcomes for C-suite stakeholders (CTO, COO, VP of Supply Chain)

• Design end-to-end integration architectures tailored to each prospect’s ERP, WMS, TMS, and trading partner ecosystem

• Demonstrate the value of Cleo solutions through presentations and demonstrations on-site and remote

• Assess, scope, and complete POCs to demonstrate measurable ROI in real customer environments, with clear success criteria and minimal turnaround

• Lead the technical response for RFI/RFPs, ensuring Cleo’s value propositions are clearly articulated and differentiated against competitive alternatives

• Serve as Cleo’s AI subject matter expert in customer-facing conversations, articulating how AI features in the platform create competitive advantage for supply chain companies

• Apply AI tools across the sales cycle in ways that reflect seniority and judgment, from sharpening discovery hypotheses and accelerating POC builds to producing documentation and demonstration proof points that would have taken significantly longer otherwise

• Collaborate with Product Management to provide voice-of-the-customer feedback, influencing the roadmap based on market trends and patterns observed across prospect engagements

• Partner with Customer Success and Professional Services to ensure smooth technical handoffs post-close, with clear documentation of customer architecture and agreed use cases

• Contribute to the SA knowledge base by building reusable assets, demo scripts, and POC frameworks that scale pre-sales team capacity

• Bachelor’s degree in Computer Science, Computer Information Systems, or a related field, or equivalent relevant experience

• 5+ years in a pre-sales, solutions engineering, or customer-facing technical role within a B2B SaaS, iPaaS, EDI, or supply chain software environment

• Hands-on experience with EDI (X12, EDIFACT), B2B integration protocols, and cloud or on-premises integration platforms

• Understanding of core supply chain processes including Order-to-Cash, Procure-to-Pay, and Load Tender-to-Invoice

• Knowledge of B2B integrations, including REST/SOAP APIs and JSON/XML data structures

• Demonstrated ability to lead technical discovery, solution design, and POC execution in complex, multi-stakeholder enterprise sales cycles

• Experience articulating AI-powered product capabilities to both technical and business audiences, translating model-driven features into measurable ROI

• Preferred: hands-on experience with AI/ML-powered SaaS features, including LLM applications, agentic AI workflows, or intelligent automation

• Preferred: familiarity with supply chain systems (ERP, WMS, TMS) and trading partner ecosystems

• Preferred: experience working at or alongside global consulting firms or systems integrators in a pre-sales or delivery capacity