ICT Technical Security Support Engineer

We are looking for a motivated ICT Technical Security Support Engineer to join our ICT Security Team. This is a hands-on support role suited to someone with a grounding in general IT who wants to build practical cyber security experience in a complex operational environment.

You will help protect the Force’s technical infrastructure through proactive and reactive security and compliance monitoring. Working with experienced colleagues, you will respond to enquiries, support security services, maintain accurate records and contribute to the team’s day-to-day work programme.

Responsibilities can include: Receive and respond to customer enquiries, resolving straightforward and escalated queries and referring more complex issues when required. Carry out technical, investigative and administrative activities in support of the ICT Security Team. Help set up, operate, maintain and test ICT security services and systems, including the installation of relevant software where required. Assist with interpreting security data, telemetry, test results and technical findings, presenting information accurately and on time. Create, follow, improve and quality-assure processes and maintain clear electronic records. Identify risks within your area of responsibility, support the identification of controls and work in line with relevant legislation, data protection and MOPI standards. Plan and organise your own work, coordinate with colleagues across ICT and contribute to team objectives., The role sits within the ICT Security Team, reports to an ICT Senior Security Engineer and has no supervisory responsibility. You will liaise with police officers, police staff, external organisations, agencies, partnerships and, where appropriate, members of the public.

Our Information and Communications Technology Department (ICT) has a wide and varied range of responsibilities from 1st line service desk, 2nd line technical support to 3rd line specialist technical architect/design. ICT are also responsible for IT Security Management, Service Management, Business Support and Project Management that maintain and continuously improve critical services, software, platforms, and hardware required throughout the full IT lifecycle. This underpins the delivery of secure and timely 24/7 operations for approximately 10,000 users across 100 geographical locations supporting over 20,000 computers including multiple datacentres together with the underlying network, physical and virtual (including cloud services) IT infrastructure.

A good standard of education to at least GCSE grade A-C, including Maths and English, or demonstrable equivalent skills and abilities. A full UK driving licence. Experience of general IT technical support and Microsoft Windows Server. Experience of IT vulnerability management solutions and national or international security standards. An understanding of IT security, with experience in threat management and containment. Good knowledge of Microsoft Windows workstations, Microsoft Windows Server and Microsoft 365. Clear communication, sound judgement, attention to detail and the ability to work constructively with others.

Desirable

An ICT-related or cyber security qualification. Experience using an enterprise Security Information and Event Management platform. Experience of incident response processes and procedures. Welsh language skills at Level 2.

Pulled from the full job description

• Annual leave
• Free parking
• Company pension
• Health & wellbeing programme
• Cycle to work scheme
• Canteen
• On-site parking, Training and professional development opportunities Local Government Pension Scheme 24 days Annual Leave increasing to 29 days after 5 years employment. Flexible working dependant of duties Free on-site parking On site fitness centre and canteen Collaborative and supportive work environment. Cycle to work scheme. Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well-being.

Diversity, Equality & Inclusion

As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide.

South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves.

We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation.

Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested.

The successful Candidate must be willing to undergo vetting to MV/SC Vetting.

Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis

About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join!