Application Help Desk Technician

MEANINGFUL WORK AND PERSONAL IMPACTAs a Help Desk Technician, you will play a critical role in driving success and innovation. Our work depends on a Help Desk Technician joining our team to support an internet-based program in Tampa FL by working with a team of software developers, data engineers, and data scientists to create, refine, monitor, and manage information management approaches and platforms. You will manage existing platforms and support the development of new capabilities to collect and manage data in support of social media operations. Provide Tier 1/Tier 2 technical support and resolve user hardware, software, and access issues. Manage help desk tickets, troubleshoot problems, and maintain support documentation. Administer SharePoint sites, libraries, permissions, workflows, and document management processes. Manage user accounts, access requests, onboarding/offboarding, and security permissions. Create and maintain user guides, knowledge articles, and SharePoint

documentation. Perform system maintenance, software installations, and IT asset tracking. Coordinate with system administrators and cybersecurity teams to resolve technical issues. WHAT YOULL NEED TO SUCCEED Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician must have:Education: Bachelors Degree in related fieldExperience: 0+ years of related experienceTechnical skills: Basic computer troubleshooting, Microsoft Office applications, Windows operating systems, user account support, Microsoft SharePoint fundamentals, Microsoft 365 applications, ticketing systems, hardware/software support, network troubleshooting basics, and technical documentation.Security clearance level: Active DoW SECRET clearance required Location: Customer Site (Tampa, FL). GDIT IS YOUR PLACE: At GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in intelligence at GDIT and youll find endless opportunities to grow alongside #armajobs