Software Development Engineer - Amazon Connect-Node- Typescript-Go (Lead I - Software Engineering)

The successful candidate will be enabling a busy and thriving contact centre across voice and chat channels, while delivering on its own platform roadmap and ensuring we maintain a secure and stable service.

You will be working in and across tech teams which is a natural part of our outcome-based culture, so you’ll have plenty of opportunity to talk, coach, learn, and deliver great outcomes for our customers. We’d be looking for you to set and maintain our engineering standards while also bringing your peers along with you on this journey.

Key skills

• Node/TypeScript or Go for your primary software development.
• AWS Serverless Ecosystem, using services such as Lambda, API Gateway, DynamoDB, and S3.
• Amazon Connect.
• Jenkins for infrastructure as code and CI/CD pipeline management.

Monitoring & Logging tools to troubleshoot problems in a distributed network of systems, such as Logz.io opens in new window & NewRelic.

What you will bring

• Production-grade experience of software engineering and knowledge of the software development lifecycle.
• Lead by example, setting engineering best practices, and mentoring other engineers to broaden their skillsets.
• Design and own software engineering development deployments from start to finish, thinking strategically about back-end architectural and design patterns.
• Manage system optimisations from identifying bottlenecks to participating in proactive incident management.

AWS, AWS Lambda, Amazon Connect, Amazon DynamoDB

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact-touching billions of lives in the process.