AI Transformation Consultant

In every enterprise marketing team, the same friction plays out daily. R&D builds the evidence. Marketers build the story. Legal reviews the risk. Three teams, one goal, three disconnected systems. The problem lives in the space between them, where bold claims get softened and brave ideas get revised into oblivion.

Flourish is the AI operating system for compliant marketing. It connects evidence, insight, claim, creative and clearance into one auditable flow, so the bravest version of an idea and the safest version become the same thing.

This role makes that system part of how a client’s team actually works. As our AI Transformation Consultant, you’ll embed inside client marketing teams and redesign how they work - mapping the current workflow, designing the version built around Flourish, and leading the team through adoption until the new way is just how they work.

This is service design applied to marketing transformation, not tool rollout. You’ll hold the relationship at a senior level, read the politics and incentives that make or break change, and build the transformation plan the actual blocker demands. You’ll work with Flourish’s technical team to scope what needs building, but your edge is the redesign and the change, not the code.

You bias toward action - you’d rather map someone’s real workflow this week than present a transformation roadmap for next quarter., Client Relationship & Transformation Strategy

• Own the change management strategy for each client account
• Diagnose where a team’s real friction lives (process, incentives, skill, or trust) and build a targeted transformation plan
• Sequence change deliberately - win on the highest-leverage workflow first, then expand
• Navigate the politics of change across Legal, Marketing, and R&D

Workflow Discovery & Service Design

• Map current-state workflows in detail, including handoffs, approvals, and stall points
• Design future-state workflows built around Flourish
• Translate blueprints into practical rollout plans, including sequencing and training

Embedded Coaching & Adoption

• Coach marketers through a defined adoption journey to self-sufficiency
• Move people from resistance to adoption by addressing root causes
• Hand off redesigned workflows for the team to own and evolve
• Track progress against a defined AI maturity model

Flourish Platform & Product Feedback

• Use the Flourish platform as the reference model for every redesign
• Feed client signals back to product and client success teams
• Partner with technical and delivery teams to ensure designs are built as intended, * Describe a time you led a team or stakeholder through real resistance to a new way of working - the resistance, your actions, and the outcome.
• Describe a senior client/stakeholder relationship you built from scratch and how you earned the trust to challenge them when needed.
• What does it mean to redesign how a team works rather than just introduce a new tool - and how would you sequence that over six months for a team of 10-20 people?

• 5+ years in a senior client-facing, consulting, account leadership, or change management role, with evidence of trust held at senior stakeholder level
• Track record of leading people through meaningful change, with proof of actual behavior change (not just attendance)
• Strong diagnostic instincts - able to read a team’s real blocker beneath the stated problem
• Experience mapping/redesigning workflows (service blueprints, journey maps, or similar) is a strong plus
• Comfort with ambiguity in a new discipline
• Familiarity with marketing technology stacks (e.g. Marketo, Salesforce, analytics platforms, content management tools) is an advantage
• Sufficient understanding of AI-enabled tools to scope a redesign credibly with a technical team, * Do you have 5+ years in a senior client-facing, consulting, account leadership, or change management role?
• Are you able to work from our Brighton office for at least one day per week?