IT EUC Support Analyst

We are looking for an IT EUC Support Analyst to provide hands-on technical support for employees across a dynamic insurance environment in West Des Moines, Iowa. This Long-term Contract position focuses on resolving hardware, software, access, and connectivity issues for both onsite and remote users while helping maintain a dependable end-user computing experience. The ideal candidate brings strong troubleshooting ability, a customer-focused mindset, and experience working within enterprise support operations. You will also contribute to documentation, asset oversight, and technical initiatives that improve service delivery., Manage and prioritize escalated incidents and service requests, ensuring issues are resolved within established service expectations. Deliver technical assistance to onsite and remote employees by diagnosing problems with desktops, laptops, peripherals, applications, and access tools. Investigate and resolve Windows-based hardware and software issues so users can quickly return to productivity. Support account access and application issues through Active Directory and related administrative tools. Maintain accurate records for company devices and related assets to support inventory control and lifecycle tracking. Create, revise, and enhance knowledge base content to improve support consistency and team efficiency. Participate in endpoint-related projects such as device deployments, refresh activities, software rollouts, and other technical initiatives. Assist employees using personal mobile devices for business access by supporting managed applications on iOS and Android platforms. Troubleshoot wired and wireless connectivity issues affecting office-based and remote staff. Use scripting or automation methods where appropriate to streamline recurring support tasks.

5+ years of experience in end-user computing, desktop support, or advanced technical support roles within an enterprise setting. Strong expertise supporting Microsoft Windows environments, including configuration, troubleshooting, and device support; Windows 11 experience is highly preferred. Hands-on experience with service desk escalations, incident queue management, and timely ticket resolution. Proficiency with Active Directory for user support, access troubleshooting, and account-related issue resolution. Working knowledge of Microsoft 365 applications, including Teams, OneDrive, Outlook, and SharePoint. Ability to diagnose and repair laptops, desktops, and peripheral devices, including support for imaging and device refresh activities. Familiarity with networking fundamentals and the ability to resolve common wired, wireless, and remote connectivity issues. Exposure to virtualization tools such as VMware or Citrix, along with MacOS or mobile device support, is a plus., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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