Technology Support IT - St. Louis Public Schools, MO

The Technology Support Manager serves as the primary liaison between Chartwells and St. Louis Public Schools, providing hands-on technical support and system administration across a large K-12 district supporting 58 school/buildings. This role is responsible for supporting proprietary nutrition services software, managing data files, troubleshooting Point of Sale (POS) systems, and ensuring seamless technology operations throughout school cafeterias and district locations. Based out of the warehouse office, the position requires regular travel to schools to diagnose and resolve technical issues and provide exceptional customer support.

The ideal candidate is a self-motivated, resourceful, and highly responsive technology professional who thrives in a fast-paced environment. This individual must be comfortable working independently while building strong partnerships with District personnel, school administrators, and frontline staff. Success in this role requires strong troubleshooting abilities, excellent communication skills, and the ability to manage competing priorities while meeting deadlines. Candidates with strong IT support background experience will be especially successful in this position., * Strong IT support and troubleshooting experience

• Experience supporting POS systems (Horizon experience preferred)
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, Publisher, Visio, and related applications
• Strong problem-solving, analytical, and strategic-thinking skills
• Excellent verbal and written communication skills
• Exceptional customer service and relationship-building abilities
• Ability to build strong partnerships with teams, school administrators, and hourly staff
• Self-directed, organized, and deadline-driven
• Comfortable working independently with minimal supervision
• Hands-on technical aptitude with the ability to troubleshoot laptops, desktops, software applications, and related technology
• High standards of personal integrity and ethical behavior, * Bachelor’s Degree or IT-related degree preferred
• Experience working in K-12 school environments
• Experience supporting school nutrition technology systems and state reporting processes
• Horizon POS experience preferred
• Experience with laptop, desktop, and end-user technology support
• Proactive mindset with the ability to anticipate business needs and adapt to change
• Ability to balance both technical responsibilities and operational/management-related duties
• Comfortable working in school settings and interacting with students, faculty, and staff, Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Salary: $75,000 - $85,000

Other Forms of Compensation: Medical, dental & vision, 401K, PTO, * Medical

• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsK12.pdf) or copy/paste the link below for paid time off benefits information.

Chartwells K12’s goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs. With more than 16,000 associates in 4,500 schools, ranging from large public institutions to small charter and private schools, Chartwells K12 is built on decades of food, education and operational experience driven by top culinary, nutrition, wellness, and sustainability talent. For more information, visit www.ChartwellsK12.com.