Technical and Management Support Analyst I

• Assist the Information Management Officer for all Information Management and IT issues.
• Assist in issuing user Local Area Network (LAN) and wireless accounts, monitoring internet use, and ensuring proper IT security measures are followed within the Agency.
• Act as a liaison between the Agency and the OSD Joint Service Provider (JSP) for security, software, and equipment upgrades and turn-in, and requests for repair.
• Help conduct reviews ensuring that agency documents and internal policies and procedures are updated and correct and aid in software and hardware training.
• Assist the IMO with routine IT and information management
• including user account tracking, onboarding/offboarding coordination, and access requests; maintain
• Assist with maintaining property accountability records
• Track and reconcile assigned property, including conducting periodic inventories and updating records to reflect gains, losses, or transfers
• Provide audio visual support services for the setup of Video Teleconferencing (VTC) for agency personnel and provide A/V support for conferences and meetings

• Bachelor’s degree or relevant work experience
• 5 Years+ providing Information Technology Services to Federal Government Customers
• Ability to manage multiple projects and meet tight deadlines.
• Experience with Microsoft Office Suite
• Secret Clearance

Preferred Qualifications:

• Strong Customer Services Skills
• Understanding of Armed services

Pulled from the full job description 401(k) Health insurance Paid time off Vision insurance Dental insurance Opportunities for advancement, * Competitive Compensation

• Comprehensive Benefits Package
• 401(k)
• Paid Time Off
• Professional DevelopmentEducation Assistance
• Performance-Based Incentives
• Career Growth Opportunities