Security - Helpdesk Co-ordinator

Bidvest are looking for a helpdesk co-ordinator to join the team acting as the central point of contact for clients, engineers, and subcontractors to ensure facilities management services run smoothly. In This role ensures that security and building maintenance issues are logged, assigned, and resolved within agreed timeframes. This is a work from home role with occasional travel., Customer Service & Logistical Support

• Log incoming reactive maintenance requests from clients via phone or email.
• Act as the primary, professional point of contact for all service desk inquiries.
• Update clients regularly on the progress of their open maintenance tickets.
• Maintain accurate records on the Computer Aided Facilities Management (CAFM) system.

Operations & Subcontractor Coordination

• Dispatch external subcontractors to sites.
• Monitor key performance indicators (KPIs) to meet service level agreements (SLAs).
• Request, follow up, and track quotes from third-party suppliers.
• Schedule planned preventative maintenance (PPM) tasks alongside emergency repairs/call outs.

Administration & Financial Support

• Raise purchase orders (POs) for approved works and supplier materials.
• Obtain client PO’s for contractual and ad-hoc work.
• Liaise with our internal financial teams.
• Match supplier invoices against completed work orders for final sign-off.
• Compile weekly or monthly operational performance reports for management.
• Assist the wider facilities contracts team with general administrative tasks.

• Previous experience working in a fast-paced helpdesk, customer service, or scheduling role.
• Strong proficiency with Microsoft Office suite, especially Outlook and Excel.
• Excellent verbal and written communication skills for managing client relationships.
• Ability to multi-task, prioritising urgent emergency repairs over routine tasks.
• A person seeking training and development opportunities.

Preferred Attributes

• Experience working within the facilities management, property, or construction sectors.
• Familiarity with CAFM software systems.

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long-standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve-now and for generations to come. ‘When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’