Senior Solutions Engineer - USA

We are seeking a dedicated and technically proficient Senior Solutions Engineer to join our team in the Americas. This role involves presenting and demoing our software products to customers and partners, guiding them from initial discussions through to post-deployment support. The ideal candidate will act as the chief technologist and trusted advisor, orchestrating Exein’s overall technical approach for and with the customer across all phases of the customer lifecycle.

Responsibilities

• Act as the chief technologist for customer accounts and a trusted advisor to their technical teams.

• Lead technical discussions, explaining how Exein’s portfolio and architected solutions address customer requirements.

• Engage with new and existing customers to understand their requirements and deployment environments.

• Deliver our software products, ensuring they meet customer needs and specifications.

• Provide post-deployment support, troubleshooting, and resolving any issues that arise.

• Collaborate closely with the Sales Account Manager and the R&D team to ensure seamless communication and integration.

• Document and plan for new features based on customer feedback and requirements.

• Identify and mitigate any technical sales issues, influencing the overall account plan.

• Strong experience with Linux/Yocto, ESP32, Zephyr, and other embedded build systems.

• Prior experience in a customer-facing technical role.

• Ability to understand customer requirements and the environments where devices are deployed.

• Proficiency in English, with excellent communication skills to effectively act as a liaison between customers and the R&D team; and Japanese mother-tongue.

• Experience in developing custom integration software for embedded systems.

• Familiarity with the entire lifecycle of an embedded product, from early-stage discussions through to post- deployment support.
• Ability to translate technical knowledge into proposals, presentations, standard demos, and customer workshops.

Preferred Qualifications

• Experience in a cybersecurity company.

• Experience with low-level programming and integration of security technologies.

• Knowledge of additional embedded systems and build environments.

The physical and digital worlds are merging. Vehicles, medical devices, industrial systems, critical infrastructure: security hasn’t kept pace. AI is accelerating everything, from the capabilities of the systems we depend on to the sophistication of the threats targeting them. A software vulnerability can now have physical consequences. A physical breach can compromise entire digital ecosystems. Billions of devices operate with little to no protection, and traditional approaches can’t keep up. Not at this scale, not at this speed, and not across this diversity of systems. Exein exists to solve this. We build the security layer for a world where physical and digital threats are no longer separate problems, from kernel-level runtime protection on embedded devices to cloud-native platforms that analyze, protect, and prove compliance across entire device fleets. We’re not patching the old model. We’re building security from the core out.