Computer Analyst I

• Possess skills in the installation, configuration, repair, maintenance, troubleshooting, and security management of data communications, computer hardware, and software within the school system.
• Provides support to users in the use of software and personal computers.
• Responds to emergency duty assignments when required by supervisor.
• Implements technology standards, policies, and procedures.
• Serves as the technical point of contact.
• Collaborates with the school-based instructional leadership team.
• Monitors remote and local networks to ensure optimum response time and throughput.
• Prepares written reports.
• Provides support for PARCC and other online testing.
• Maintains accurate inventory records and records of all work performed.
• Regular on-time attendance.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• Must be able to tolerate low to moderate noise levels in the work environment.
• Work may or may not be performed in a normal office setting, such as the LAN/WAN room and wiring closets.
• Performs related duties as assigned by the Executive Director of IT Strategy.

ENVIRONMENTAL FACTORS & PHYSICAL REQUIREMENTS The environmental factors and/or physical requirements of this position include the following: While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard. The employee frequently is required to sit, reach with hands and arms, talk, and hear.

Charles County Public Schools reserves the right to re-advertise and modify the content of vacancy announcements at any time; however, this may be the only notice for this position during the noted advertisement period.

• High School Diploma.
• One to three years of technically progressive current work experience in information networks and user support.
• Applicable industry certifications desired (CompTIA, Microsoft, and Cisco)., * Knowledge and experience in configuring Microsoft Windows Server 2012 and Microsoft Windows Workstation 11, 10, and newer.
• Thorough knowledge of the methods, hardware, software, and practices of the information technology data processing systems.
• Ability to troubleshoot and demonstrate skill in the diagnosis of problems relating to the operation of information networks and networked computer hardware and software systems.
• Ability to read, write, and work from technical specifications.
• Good verbal and written communication and human relations skills.
• Skill in the use of IT testing equipment and materials.
• Must possess a valid driver’s license and/or commercial driver’s license.
• Ability to comply with all safety rules and regulations established by Charles County Public Schools.
• Demonstrated ability to work professionally and discreetly with extremely confidential information.
• Excellent analytical, problem-solving, and troubleshooting abilities.
• Self-motivated with the ability to work both independently and in a team environment.
• Excellent customer service, communication (both written and verbal), and cross-group collaboration skills required.