Agent Deployment Manager

This is a high-ownership role at an early-stage AI company building purpose-built agents for the sea and air freight industry. You’ll own the full deployment lifecycle for enterprise customers - from signed contract through production launch, hypercare, and scaled rollout - and the playbooks you build will become the foundation for onboarding many more customers to come. What You’ll Do

• Lead end-to-end deployments for enterprise freight forwarders, managing kickoff, go-live, hypercare, and large-scale rollout phases.
• Map customer workflows and configure AI agents by working directly with stakeholders across operations, IT, and business teams.
• Troubleshoot technical issues and coordinate system integrations in close partnership with engineering and product.
• Feed customer insights back to the product team to inform roadmap decisions and improvements.
• Build repeatable deployment playbooks, templates, and best practices that compress time-to-value and enable team scaling.
• Drive change management and operator training to turn skeptical users into confident AI champions.

• 2+ years of experience in implementation, deployment, or technical project management, ideally with enterprise software or AI products in B2B environments.
• Demonstrated ability to manage end-to-end enterprise deployment lifecycles, including coordinating across multiple stakeholders and delivering on schedule.
• Strong understanding of enterprise software architecture - APIs, databases, and system integrations - plus hands-on troubleshooting experience.
• Proven ability to navigate complex organisations, build trust across diverse stakeholders, and drive consensus.
• Excellent communication skills, with the ability to translate technical concepts clearly for non-technical audiences and produce documentation, playbooks, and training materials.
• Fluency in English; German language proficiency is a strong plus.
• Experience with AI agents, LLMs, or hands-on software development is a valuable asset.
• Prior exposure to logistics, freight forwarding, or supply chain operations is a plus.
• Local work authorisation in Germany required; visa sponsorship is not available.