IT Systems & Data Support

Our client is a well-established manufacturer and part of a wider international group, with a strong presence across the engineering and industrial sector. They operate a modern ERP and business applications environment supporting operations across multiple sites, and are investing in their systems and data capabilities as the business continues to grow.

They’re now looking for an IT Systems & Data Support specialist to join the team, playing a central role in the reliability, integrity and continuous improvement of the organisation’s business systems, data and wider IT infrastructure.

This is a hands on role covering master data governance, application support, hardware and network support, and asset management, working closely with users, third party suppliers and the wider IT function on both day to day operations and longer term technology projects.

What you’ll be doing

• Governing supplier, customer and product master data across the core ERP and integrated systems
• Providing second line application support, troubleshooting issues and liaising with external vendors
• Supporting software implementations, testing and upgrades, including sandbox and scenario testing
• Managing user access, asset control and documentation, including training materials and FAQs
• Supporting end user hardware, network infrastructure and telephony services
• Contributing to network and application security improvements and producing security bulletins
• Overseeing on premise servers and flagging risks with clear recommendations

• Demonstrable experience in an IT, Business Applications or Systems Support role
• Hands on experience supporting business applications and master data in a corporate environment
• Proven 1st and 2nd line support experience, including issue escalation
• Experience training and supporting users both on site and remotely
• Highly organised with strong attention to detail, particularly around data accuracy and documentation
• A proactive, continuous improvement mindset
• Understanding of network fundamentals and network security

Desirable but not essential: ITIL Foundation or Change Management exposure, familiarity with Microsoft Azure, M365 and Power Platform, or CompTIA Network+/Security+.