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Service Desk Lead

GovCIO
United States
23 days ago
Apply on www.clearancejobs.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
8 years minimum
Compensation
$116,000.0
Working hours
Regular working hours
Job source
www.clearancejobs.com

Tech stack

Configuration Management Databases Servicenow

Job description

  • Owns the ITIL 4 process suite in ServiceNow across incident, problem, change, request, and knowledge
  • Chairs internal ITSM governance reviews and the Major Incident Bridge for P1 events affecting multiple towers
  • Drives the 95% CMDB accuracy and 95% knowledge accuracy KPIs and the 95% ticket documentation quality target

Requirements

  • Bachelor’s with 8+ years of Service Desk lead experience (or commensurate experience)
  • Clearance Required: Ability to maintain a Public Trust clearance

Benefits & conditions

USD $94,150.00 - USD $116,000.00 /Yr.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.clearancejobs.com
Prepare application

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

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56 sec

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Markus Eisele Markus Eisele · World Congress 2025

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Nevelina Aleksandrova · LIVE

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Comparing managed database services against native Kubernetes deployments

Denis Wilson Souza Rosa +1 · LIVE

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