Service Desk Lead
GovCIO
United States
2 months ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
8 years minimum
Compensation
$116,000.0
Working hours
Regular working hours
Job source
Tech stack
Configuration Management Databases
Servicenow
Job description
- Owns the ITIL 4 process suite in ServiceNow across incident, problem, change, request, and knowledge
- Chairs internal ITSM governance reviews and the Major Incident Bridge for P1 events affecting multiple towers
- Drives the 95% CMDB accuracy and 95% knowledge accuracy KPIs and the 95% ticket documentation quality target
Requirements
- Bachelor’s with 8+ years of Service Desk lead experience (or commensurate experience)
- Clearance Required: Ability to maintain a Public Trust clearance
Benefits & conditions
USD $94,150.00 - USD $116,000.00 /Yr.
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Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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