IT Support Specialist

T2S Solutions

Albuquerque, NM, United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

indeed.com

Tech stack

VoIP CompTIA Security+ Information Technology Wireless Technologies Laptops

Job description

Provide technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies
Schedule and coordinate customer desk-side support for the installation of new software or to performance hardware or software break/fix activities
Set up and configure new end-user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals
Investigate and resolve all connectivity issues related to end-user, site infrastructure and IT equipment
Participate in construction project planning, providing detailed requirements for facility IT specifications
Responsible for the on-site coordination of break/fix installations with hardware maintenance providers, providing after hours support when required
Execute and maintain IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information
Recommend customer service and IT process support enhancements by researching and recommending new technologies and processes

Requirements

Current DoD issued Security Clearance
BA/BS technical degree in computer science, information technology or a related field and 5 Yrs. Relevant experience
Information Assurance Level Technician experience in a large gov consulting environment preferred
IAT Level II Certifications: CompTIA CySA+/CompTIA Security+/EC-Council CND also preferred
Good communication skills, both verbal and written
Strong attention to detail

About the company

T2S believes that our employees are our most valuable asset, and we strive to provide them with the resources and support they need to thrive both personally and professionally. Join our team and experience the benefits of working for a company that values its employees and invests in their future!