Collaboration Platform Administrator

INFOBAHN SOFTWORLD INC

Austin, TX, United States

18 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Windows Application Programming Interfaces (APIs) Artificial Intelligence Asana Authentication Protocols Software as a Service Cloud Computing Collaborative Software Domainkeys Identified Mail Domain-Based Message Authentication Reporting and Conformance (DMARC) Identity and Access Management Log Analysis

+18 more

Simple Mail Transfer Protocols OAuth Windows PowerShell Phishing Security Assertion Markup Language (SAML) Security Information and Event Management Systems Integration Smartsheet Grafana Sender Policy Framework (SPF) Spoofing Script Language IronPort Figma Gsuite Restful APIs Splunk Cisco

Job description

Messaging & Collaboration Administration: Manage day-to-day configuration, policies, and health for Exchange Online, Microsoft 365, Slack Enterprise Grid, Google Workspace, and supporting SaaS platforms (Zoom, Monday.com, Figma, Smartsheet, Lucid).
Mail Flow & Deliverability: Manage end-to-end SMTP mail routing, connectors, transport rules, shared mailboxes, and enterprise email authentication protocols (SPF, DKIM, DMARC).
Email Hygiene & Security: Configure and monitor email gateway policies (Cisco Cloud Email Security/IronPort, Defender, Proofpoint), analyze message traces, and investigate phishing, spoofing, and deliverability escalations.
Integrations & Identity Management: Configure SSO, SAML, SCIM provisioning, and OAuth across the SaaS collaboration ecosystem. Implement integrations and automate administrative workloads using PowerShell, Microsoft Graph API, Google Apps Script, and REST APIs.
AI & Advanced Enablement: Support enterprise AI rollout, AI assistants, workflow automations, MCP servers, and third-party AI governance on collaboration suites.
Operations & Reporting: Monitor service health and message logs using log analysis tools (e.g., Splunk), maintain runbooks/SOPs, and participate in weekday global follow-the-sun handoffs.

Requirements

Experience: 5+ years administering messaging and collaboration ecosystems in large-scale environments.
Core Platforms: Proven hands-on administration of Microsoft 365 / Exchange Online, Google Workspace, and Slack Enterprise Grid.
Email Security & Deliverability: In-depth knowledge of SMTP, SPF, DKIM, DMARC, message trace diagnostics, and email gateway solutions (Cisco CES, Proofpoint, Defender, Mimecast).
Automation & Scripting: Practical proficiency with PowerShell (Exchange Online / M365 modules), Microsoft Graph, Google Apps Script, or REST APIs.
Identity & SaaS: Hands-on experience with SAML SSO, SCIM provisioning, and OAuth-based SaaS app administration., * Experience managing multi-tenant or massive user environments (20,000+ seats).
Experience with AI governance, AI agents, MCP integrations, and enterprise bot workflows.
Familiarity with log analysis and alerting in Splunk or similar SIEM/observability tools.