Technical Support Analyst - Public Safety

The employee in the role provides low to mid-level technical support installing, configuring, and troubleshooting City technology including but not limited to software, hardware, mobile computing and communication devices, vehicle technology, and video cameras/systems., Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Installs, configures, and troubleshoots desktop/laptop operating systems, user software and hardware peripherals
• Coordinates with vendors to schedule system outages, perform system testing, repairs and maintenance both indoors and outdoors and analyze equipment as needed, at locations across the city.
• Responds to support requests submitted through Service Desk, customer contact, and other support tiers or supervisor assignments
• Investigates, diagnoses, and resolves problems for Level 1 and Level 2 systems, database, network, mobile data, and security teams before escalation
• Creates, updates, and deploys computer images, software, and security application packages used to distribute and update consistency throughout the corporate computing environment
• Stays current with new technology, applications, trending strategies and innovations within the Information Technology industry
• Assists with efforts in deploying new modules, interfaces, or advanced features of existing technology systems. This may be accomplished independently or by assisting other personnel.
• Serve on the 24-hour after hours support helpline on a rotational basis
• Performs related work as required

Associate’s Degree in Computer Science, Information Technology, or a related field. At least two (2) years of experience in administering and supporting computer workstations, peripherals, and associated operating systems. Additional qualifying work experience may be substituted on a year-for-year basis for the required college education. A Bachelor’s Degree may substitute for one (1) year of the required experience.Must possess or be able to obtain a valid State of Florida driver’s license within 30 days of hire. To claim Veterans’ Preference, candidates must attach to the application a copy of military separation papers (DD214) and service-connected disability documentation (if applicable) to meet eligibility requirements as stipulated by Florida Statues. For additional information, please refer to the Florida Department of Veterans’ Affairs. ( https://floridavets.org/benefits-services/veterans-preference/), This position requires Holiday, night and/or weekend work in order to perform many duties. Employees in this class may be required to be on call for after-hours support and may be called in to work before, during, or after public safety related emergencies.An in-depth pre-employment background check including a limited scope polygraph will be conducted as part of the selection and onboarding process, as this position is deemed security sensitive., CompTIA A+, CompTIA Network+, ITIL, and/or Microsoft MSCA certifications. Criminal Justice Information Services (CJIS) Certified (including maintained active Certification).Experience in supporting local government and public safety technologies.OS and software deployment experience. Paid work experience with mobile data technologies. As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads., The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. Ability to lift, carry, climb, bend, stoop, kneel, crouch, crawl, reach, walk, push, pull, grasp, stand and/or access areas where limited space is available. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., Applicants will be subject to an extensive selection and screening process, which may include, but not be limited to evaluation of training and experience; written; oral and performance-based testing; skills assessment; interview; employment check, background investigation; medical examination; and drug screen. For Public Safety positions, the process additionally includes polygraph examinations and psychological evaluations. The expected duration of the selection process varies by position.

The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance., Join us in Fort Lauderdale, where career aspirations meet boundless opportunities in a city brimming with excitement and promise. As an employee of the City of Fort Lauderdale, you’ll become part of a dynamic team dedicated to serving our vibrant community while enjoying the countless perks of living in a tropical paradise.

Imagine waking up to warm sunshine and ocean breezes before heading to work in one of the most picturesque cities in the United States. As an employee of the City of Fort Lauderdale, you’ll not only thrive in a diverse and inclusive work environment but also benefit from a wealth of professional development opportunities and competitive compensation packages. Whether you’re passionate about public service, urban planning, technology, or environmental sustainability, there’s a fulfilling career path waiting for you here.

Beyond the workplace, Fort Lauderdale offers an unparalleled lifestyle that seamlessly blends work and play. With world-renowned beaches just moments away from your office and a vibrant cultural scene encompassing art galleries, museums, and entertainment venues, you’ll find endless opportunities to unwind and recharge after a day’s work. Join us in Fort Lauderdale, where every day is an adventure, and your career aspirations can flourish in a city that truly has it all. We’re the city you’ll never want to leave.