Senior Infrastructure Engineer - File Transfer

Wells Fargo is seeking a Technology Infrastructure Engineer to join the File Transfer Operations Support (FTOS) team. FTOS is responsible for the engineering, operational support, stability, security, and modernization of enterprise-managed file transfer platforms that enable critical business and partner data exchanges across the company. The team supports technologies including Connect:Direct (NDM), Axway SecureTransport, SAFET, Secure Proxy, and related infrastructure.

This role is a key contributor within the FTOS organization, responsible for ensuring platform reliability, resolving complex production issues, delivering automation and modernization initiatives, and partnering with application, infrastructure, and security teams to provide secure, highly available file transfer services. The position offers a combination of operational support, infrastructure engineering, automation, and technical leadership opportunities.

In This Role, You Will

• Support and engineer enterprise file transfer platforms including Connect:Direct, Axway SecureTransport, SAFET, Secure Proxy, and related infrastructure

• Lead production incident response, troubleshooting, root cause analysis, and service restoration efforts for critical business services

• Develop automation solutions that improve operational efficiency, service reliability, and platform scalability

• Execute platform upgrades, lifecycle management activities, technology refreshes, and infrastructure modernization initiatives

• Implement and support secure file transfer solutions, including certificates, encryption, authentication, and integration onboarding

• Utilize monitoring and observability tools to proactively identify, troubleshoot, and resolve service issues

• Partner with application, infrastructure, security, and business teams to ensure stable and secure service delivery.

• Provide technical leadership through documentation, mentoring, process improvement, and operational excellence initiatives, Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

• 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of production support experience in mission-critical enterprise environments

• 3+ years of experience supporting file transfer technologies such as Connect:Direct (NDM), Axway SecureTransport, Axway Synchrony Suite, Secure Proxy, Managed File Transfer (MFT), or similar platforms

• 3+ years of technical troubleshooting, incident management, and root cause analysis experience

Desired Qualifications

• Experience supporting large-scale enterprise file transfer or Managed File Transfer (MFT) environments

• Experience supporting Linux and Windows server environments

• Experience with monitoring and observability platforms such as Splunk, Grafana, AppDynamics, or similar tools

• Experience implementing automation using scripting, Ansible, or related infrastructure automation technologies

• Strong understanding of certificates, encryption, authentication, and secure communications protocols

• Experience leading major incident response, outage remediation, and post-incident review activities

• Strong technical leadership, collaboration, and communication skills

• Knowledge of ServiceNow incident, change, problem, and request management processes, + Ability to work evenings, weekends, holidays, and additional hours as needed to support production incidents and maintenance activities

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.

• Health benefits

• 401(k) Plan

• Paid time off

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.