Works closely with the Application Engineering Manager to meet customer needs. Provide comprehensive, professional application & support services to CABINET VISION’s existing customers and resellers. Responsible for the implementation of the various training, integration, and customization functions made available to CABINET VISION end-users in a timely and professional manner., Provide Technical Support services when required

• Provides Online and/or Onsite training services to customers
• Provides Online and/or Onsite Machine integration services to customers
• Performs post processor modifications when required
• When needed, provides customer introduction and follow-up calls
• Assists customers by facilitating the creation and modification of or creating and modifying custom reports, UCS and catalogues/libraries
• Maintain proper notes on customer interactions
• Obtains and shares customer feedback so products and services can be improved
• Escalate serious complaints or critical issues to next level when resolution cannot be attained
• Identify critical issues and escalate them to Applications Engineering Manager, along with possible suggestions for improvement, wherever possible
• Maintain polite, helpful, courteous, and professional manner always
• Continuous learning by attending training classes, independent research, and seminars as needed
• Point person to assign complex technical and business matters
• Performs other related duties as assigned, Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform the essential job functions, absent undue hardship. Remote workers’ home office will adhere the below characteristics to the best of their ability.
• Primarily an office setting, with occasional visits to the customer shops
• Office is clean, orderly, properly lighted, and ventilated
• Office noise levels are considered low to moderate
• Customer shop noise levels are considered moderate
• If required, PPE will be provided
• Ability to travel up to 20%

At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity., * “careerSiteCompanyId” is used to send the request to the correct data centre

• “JSESSIONID” is placed on the visitor’’s device during the session so the server can identify the visitor
• “Load balancer cookie” (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Required Skills/Abilities

• Advanced technical and software skills with the product lines supported
• Proficient with MS Office
• Ability to learn how to effectively use various software packages.
• Strong Customer Service Skills
• Excellent oral and written communication skills
• Excellent analytical, detail oriented, and reasoning skills
• Ability to effectively prioritize work activities.
• Ability to self-manage and motivate
• Works independently as well as in a team environment, * High School Diploma or GED required
• Bachelor’s degree and 2 to 5 years of experience; or equivalent work experience
• Previous experience in a software support or service role required

Physical Demands

Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions, absent undue hardship.

• Frequently in a stationary position for long periods of time; occasional bending/kneeling
• Manual dexterity required for keyboard use, operating office equipment, grasping objects
• Regularly move around the office and occasionally customer shops
• Occasionally lift and/or move up to 20 pounds
• Specific vision abilities required include close vision, depth perception and adjust focus
• Frequently communicates with other employees and customers, Analysis Skills, Banking Services, Business Intelligence, Cisco Unified Computing System (UCS), Communication Skills, Cookies, Customer Relations, Customer Support/Service, Customer/Client Research, Data Analysis, Dental Insurance, Depth Perception, Detail Oriented, Ecosystems, Engineering Management, English Language, Equipment Maintenance/Repair, Establish Priorities, Furniture Construction, High School Diploma, Identify Issues, Keyboards, Legal, Lift/Move 20 Pounds, Manual Dexterity, Manufacturing, Metrology, Microsoft Office, Network Operations Center, Office Equipment, On Site Support, Online Training, Performance Management, Presentation/Verbal Skills, Process Improvement, Product Lifecycle, Product Support, Public Safety, Reseller Channel, SAP, Software Administration, Software Engineering, Technical Support, Technical/Engineering Design, Time Management, Training/Teaching, Web Browsers, Willing to Travel, Writing Skills

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that’s second to none!

Benefits

Exceptional Medical, Dental, Vision insurances

Health Savings Accounts with employer contribution (HSA)

Flexible Spending Accounts (FSA)

401k Plan with generous employer match

Generous Paid Time Off (PTO)

Employee Assistance Program

Paid Parental Leave

Tuition Reimbursement

LI-SS1 #Remote

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.

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