Product Manager - Relationship Management

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. What you will do: As we shape the next chapter of our growth, we’re reimagining what a modern, relationship-led bank can be. This is a rare opportunity to join a business that is thinking boldly about its future, challenging traditional ways of working and creating the foundations for long-term success. We’re looking for people who are energised by ambition, excited by possibility and motivated by the opportunity to help shape what comes next. As a Product Manager you will be accountable for our customer-facing relationship management proposition, owning the delivery and optimisation of our Relationship Management experience to support Metro Bank’s next phase of innovation. * Lead the definition and build of the customer-facing proposition, giving customers a direct, digitally enabled relationship

with their named relationship colleague

• Own the product backlog and delivery roadmap covering the customer-facing named Relationship Manager experience
• Translate the domain and platform strategy into clear squad-level outcomes, priorities, and acceptance criteria
• Prioritise work by balancing customer value, business impact, delivery feasibility, technical health, and regulatory

requirements including Consumer Duty compliance

• Act as the primary product manager for the squad, making timely trade-offs to maintain delivery momentum on allocation,

provisioning, and business networking initiatives

• Partner closely with Engineering, Architecture, Operations, Risk, and Compliance to ensure solutions are viable, secure,

and compliant

• Define and track success metrics such as customer outcomes, adoption, engagement with financial and industry Insights,

and operational performance

• Actively manage dependencies across other squads and escalate risks or conflicts where required
• Use customer insights, data, and operational feedback to redefine the journeys

Experience working as a Product Manager, Product Owner or similar role combined with a strong understanding of core

banking products and customer journeys

• Proven experience defining and building customer-facing proposition from concept through to launch
• Demonstratable experience delivering products or features in a regulated and complex environment, utilising agentic capability to expedite requirement gathering and refinement
• Strong facilitation skills for backlog refinement, planning, and stakeholder alignment sessions
• Familiarity with modern digital platforms, APIs, and system integration concepts, particularly customer-facing apps, entitlement/subscription events, and AI/LLM interfaces
• Exposure or familiarity with agentic tooling would be desirable, particularly for AI-driven chat triage and routing
• Awareness of regulatory, risk, and control considerations in financial services, including Consumer Duty and vulnerability-signal handling
• Understanding of agile delivery models and how product management operates within them
• Excellent communicator who clearly articulates priorities, trade-offs, and outcomes while effectively influencing and collaborating across product, technology, operations, and control functions
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!