AVP, MD Technology Business Operations, TD...

TD Securities is seeking a senior, results-driven executive to serve as AVP / Managing Director, Technology Business Operations for TD Securities & Payments Technology. This role is accountable for end-to-end Business Operations across the platform and acts as a Chief Operating Officer (COO) partner to the Senior Vice President.

This leader will play a mission-critical role in strategy execution, operational orchestration, financial governance, workforce planning, and enterprise transformation. The successful candidate will drive structured operating rhythms, clarity of accountability, and disciplined execution across complex, fast-paced technology and business environments.

Key Qualifications & Capabilities

Executive Business Operations & COO Partnership

Act as the accountable executive for Business Operations across TD Securities & Payments Technology.

Serve as COO to the SVP, enabling enterprise-level orchestration of weekly, monthly, and quarterly operating routines.

Lead the creation and execution of annual objectives, operating targets, and performance commitments.

Ensure leaders have clear visibility into accountabilities, dependencies, and deliverables.

Strategy & Planning Services

Build and lead an organization of trusted advisors embedded within TD Securities & Payments Technology as part of the TDS COO function.

Ensure consistent collaboration across Global Technology Solutions (GTS), the TDS COO organization, and all supporting business functions.

Support the Senior Leadership Team (SLT) in executing objectives and strategic priorities.

Design, standardize, and embed planning routines and decision-making processes that enable speed, simplicity, and agility.

Drive transformation program activities, including:

Establishing standards and guidelines for funding

Defining and enforcing metrics tracking

Managing funding envelopes

Implement and communicate the target operating model, governance framework, and competency requirements in partnership with stakeholders.

Data, Analytics & Reporting

Lead alignment to TDS and GTS processes and performance management frameworks.

Define and deliver business-specific metrics and reporting that provide actionable insights for leadership decision-making.

Ensure clear linkage between strategy, objectives, deliverables, and measurable outcomes.

Resource Management & Forecasting

Create and maintain a strategic resource management model in collaboration with HR partners.

Implement workforce strategies that balance growth, sustainability, and target resource mix.

Drive transitions toward a sustainable full-time resource complement aligned to long-term operating needs.

Financial Governance

Drive financial strategy in partnership with Technology Finance and Segment Finance.

Ensure integrity, discipline, and transparency in financial reporting, planning, forecasting, and productivity enablement.

Deliver against annual savings and efficiency targets.

Workforce & Real Estate Management

Develop and execute a sustainable location strategy leveraging the “POD” methodology.

Partner closely with the TDS Real Estate Senior Manager to align workforce and real estate planning.

Leadership & Enterprise Influence

Coach, guide, and influence senior leaders on strategy, planning, operating models, and execution implications.

Drive efficiencies across talent, delivery, diversity, and operating spend.

Ensure deadlines and commitments are met across groups both within and outside Platforms, Journeys, and Practices (J/P/P).

Shared Responsibilities & Key Partnerships

Segment Partners: Foster a strong “one-team” culture across Business Operations, J/P/P teams, Communications, HR, and other support functions.

Finance Partners: Collaborate closely with TDS and GTS Finance and Business Management teams to enable financial discipline and performance outcomes.

Technology Partners: Influence and coordinate with I&E, GSD/Protect, Delivery, Strategy, Business Management, and Enterprise Change Management teams across GTS.

Client Interface: Ensure Product Group Owners and Technology Leadership Teams (TLT) operate with clear accountability and strong execution discipline across leadership interfaces.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs., University degree or equivalent practical experience.

10+ years of overall professional experience.

5+ years of directly related experience in business operations, strategy, or technology-enabled transformation.

Deep knowledge of program and project delivery methodologies, including PDLC and TD Agile scaling frameworks.

Proven planning, execution, and implementation experience across complex initiatives.

Demonstrated ability to apply industry frameworks, tools, and techniques to real-world execution.

Leadership & Personal Attributes

Passionate, results-oriented leader with strong ownership mindset.

Highly flexible with an innate ability to course-correct in dynamic environments.

Strong, adaptive communication skills across technical and executive audiences.

Ability to build, motivate, and lead high-performing teams.

High tolerance for ambiguity and complexity.

Entrepreneurial, change-oriented mindset with a continuous improvement focus.

Proven ability to influence across stakeholders while driving delivery forward.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards), We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.

Together, we are reimagining what banking can be for our clients, colleagues and communities.