Product Analyst, Veeva CRM

We are seeking a highly motivated Product Analyst with experience supporting pharmaceutical field processes. This role will partner with the Product Owner to translate business needs into functional and technical requirements and recommend how Veeva CRM can best support those needs through standard capabilities, process improvements, and targeted enhancements.

Responsibilities

• Work with the Product Owner and business stakeholders to create business requirements and user stories that ensure system functionality meets business needs.

• Partner with global teams to leverage existing solutions and platforms and help identify and evaluate new capabilities.

• Facilitate discussions and workshops with business partners to understand current and future business processes and requirements.

• Evaluate Veeva CRM solutions that meet business needs with minimal customization, recommending standard Veeva features whenever possible.

• Collaborate with technical teams and vendors to design and validate effective solutions.

• Stay current on new technologies, methodologies, industry practices, standards, and the Veeva CRM roadmap.

• Apply AI tools to improve daily work processes and productivity.

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.

Required Experience and Skills

• 3+ years of experience in business analysis, systems analysis, or technical analysis roles.

• Experience gathering and documenting business and functional requirements.

• Experience developing and coordinating user acceptance testing.

• Experience with Agile delivery methodologies and tools such as JIRA, Confluence, or similar platforms.

• Experience facilitating meetings and workshops.

• Strong analytical thinking and problem-solving skills.

Preferred Experience and Skills

• Experience in healthcare, life sciences, or another regulated environment requiring strong governance, privacy, compliance, and separation of promotional and non-promotional activities.

• Knowledge of CRM tools, preferably Veeva CRM., Agile Application Development, Agile Methodology, Business Analysis, Business Case Development, Business Processes, Computer Science, Customer Relationship Management (CRM) Software, Global Team Collaboration, Product Management, Requirements Management, Stakeholder Relationship Management, System Designs, User Acceptance Testing (UAT), Veeva CRM

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

The salary range for this role is

$117,000.00 - $184,200.00

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.