Senior Computer User Support Specialist - 304669

• The Cybersecurity Liaison provides technical support to government customers, maintaining computer systems, printers, VoIP telephones, and manages IT asset inventory.
• This role requires strong customer service skills, technical aptitude, and experience with government inventory management.
• Will troubleshoot hardware and software issues, provide user training, and ensure accurate IT asset tracking.
• Maintaining excellent customer relations and ensuring compliance with established procedures are integral functions of this role.
• Respond to/mitigate network security incidents and implement NDCI clean-up procedures, if necessary

Equipment/Systems:

• This position requires frequent use of computers, printers, and various software applications.
• Experience with MS Office products, ticketing systems, and IT asset management software is essential.

• The liaison role requires attention to detail, accuracy, excellent listening skills, and effective communication.
• Technical proficiency in computer hardware, software, and networking is also required.
• The ability to multi-task, prioritize, and work independently is critical., * Bachelors in Information Technology (or similarly related degree e.g. Cybersecurity, Information Systems, Computer Science, Software Engineering, etc.)
• Security+ or equivalent DoD 8140 certification.
• 7+ years of experience in computer support or IT customer service.
• Experience with computer hardware, software, and printer maintenance.

Preferred Education and Experience:

• Experience with government IT asset management (ITAM) systems.
• Experience supporting government customers.

Work Authorization/Security Clearance:

• Requires active Secret clearance from the U.S. Government

This is a full-time exempt position; typical work hours and days are Monday through Friday, regular business hours; additional hours as needed to ensure performance across the program., * Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental

• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas