END POINT TECHNICAL SPECIALIST - INTERMEDIATE - 05162026-77801

Under general supervision, the End Point Technology Specialist-Intermediate supports the deployment, maintenance, and administration of desktop computers, servers, mobile devices and/or network hardware. The role includes troubleshooting hardware and software issues, managing user access and directory services, and maintaining compliance with organizational IT standards. This class differs from the End Point Technology Specialist-Adv in that incumbents of the latter perform complex server administration duties, recommends workstation and software standards, and may supervise or act as team lead for staff primarily responsible for the deployment and maintenance of workstation hardware and software., 1. Installs and configures desktop systems, network and/or wireless communication devices, and peripheral equipment in accordance with guidelines.

1. Deploys workstation images, tests patches and firmware, and maintains base images and antivirus protection.
2. Manages user access, security policies, group policy objects, and file directory permissions.
3. Troubleshoots complex hardware, software, and connectivity issues; escalates as appropriate.
4. Maintains documentation including asset inventories, software licenses, surplus tracking, and procedural guides.
5. Uses remote tools to diagnose and resolve end-user and system issues at local and remote sites.
6. Assists with planning and logistics for equipment replacement cycles and supports software distribution systems.
7. Trains staff on software usage and schedules service visits for hardware deployment and support.
8. Lead small to medium-scale projects as assigned by management.
9. May be asked to act as a site lead if based at a site that does not have an EPTSA, Supervisor or Manager., 1. Identify and resolve hardware/software faults
10. Schedule and manage support tickets
11. Apply technical updates
12. Interact with technical and non-technical users
13. Interpret logs and system alerts

Tools & Equipment

1. Computer
2. Directory Services Software
3. Imaging and encryption tools
4. Mobile Devices
5. Projector and AV equipment

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver’s license
• For the past five years, the candidate’s driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Education and Experience: Bachelor’s degree and three years of experience in workstation and server maintenance or network hardware management.

Substitution of Associate Degree: An IT-specific associates degree may substitute for the required bachelor’s degree.

Substitution of Graduate Coursework: Graduate IT coursework may substitute for one year of experience.

Substitution of Experience for Associate Degree: Experience may substitute for the associate degree up to two years.

Necessary Special Qualifications: MS O365 Applications, 1. Tech Savvy

1. Customer Focus
2. Manages Complexity
3. Communicates Effectively
4. Decision Quality

Knowledges:

1. Desktop OS and directory services
2. Antivirus and encryption software
3. Software distribution and remote access tools
4. Enterprise file services and imaging tools
5. LAN/WAN hardware and identity management

Skills:

1. Troubleshooting complex endpoint issues
2. Equipment installation and support
3. Communication with users and vendors
4. Asset tracking and documentation
5. Time and project scheduling