(Up to $75K)Help Desk Technician #11577

Global leader and large supplier of surface mount technology (SMT) equipment, is seeking the Help Desk Technician (1-day WFH hybrid! )

The Help Desk Technician provides first-level technical support to employees and assists with the maintenance of the Company’s IT environment.

This position is responsible for troubleshooting hardware, software, network, and user access issues, managing support requests, and ensuring timely and effective resolution of technical problems.

*Key Responsibilities ・Provide first-level technical support through phone, email, chat, and in-person requests. ・Troubleshoot and resolve hardware, software, printer, network, and account-related issues. ・Install, configure, and maintain computers, peripherals, and approved software applications. ・Create, update, and manage support tickets using a ticketing system. ・Assist users with password resets, account access, and basic system administration tasks. ・Perform workstation setups, equipment deployments, and technology support for new employee onboarding and offboarding. ・Document technical issues, resolutions, and troubleshooting procedures. ・Escalate complex problems to senior IT staff when necessary. ・Maintain accurate inventory records of IT equipment and assets. ・Follow IT security policies and help promote best practices among users. ・Other Duties as assigned by manager.

*Technical Skills: ・Strong knowledge of Windows operating systems, Microsoft 365, and common business applications. ・Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPN, printers, and connectivity troubleshooting). ・Experience with Active Directory, Azure AD/Entra ID, and user account administration. ・Ability to troubleshoot hardware,k software, mobile device, and peripheral issues. ・Working knowledge of cybersecurity practices, including password security and phishing awareness.

Experience: ・High school diploma or equivalent; associate degree in Information Technology preferred. ・CompTIA A+ certification or equivalent experience. ・1-3 years of help desk or technical support experience. ・Experience supporting remote users and mobile devices. ・Familiarity with ticketing systems such as ServiceNow, Jira, or similar platforms.

Physical/Mental Requirements: ・Ability to perform the essential functions of the position with or without reasonable accommodation. ・Duties may require sitting, standing, walking, bending, reaching, kneeling, climbing, lifting, carrying, pushing, and pulling equipment and materials weighing up to 25 pounds. ・Frequent use of a computer, keyboard, mouse, telephone, and other office equipment is required.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance