Job File Coordinator

We’re looking for a superstar! This position is the hub and glue between our office and the field production; we want someone who is driven, organized, knowledgeable and stays on task. Daily tasks include talking with customers, adjusters, production team to help document jobs, get approvals, follow up on payments, etc. This position is also very much focused on Servpro’s compliance with insurance programs and national accounts. As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow. Primary Responsibilities

• Monitor job file status

• Monitor job file audit status

• Maintain job file WIPs

• Monitor and ensure client requirements are followed

• Provide updates to insurance companies and clients

• Review and validate initial field documentation

• Daily job file coordination

• Perform job file backup

• Maintain internal and external communications

• Prepare job file reports

• Complete and review job file documentation for final upload and the audit process

• Complete job file audit process

• Perform job close-out

• Assist other departments, as needed, * 35-50 hours/week, salaried position will require working past office hours regularly.

• Office hours are 8am - 4:30pm

Skills/Physical Demands/Competencies This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

• 2+ year(s) of administrative or office-related experience
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

• Experience with QuickBooks and/or general accounting principals

• Experience with writing estimates, job file processes, and quality assurance a plus

• Experience in service industry environment a plus

• Polite, confident, and excellent customer service skills, including listening and questioning skills

• Ability to remain calm and professional during tense or stressful situations

• Excellent organizational skills and strong attention to detail

• Very self-motivated and goal-oriented

• Ability to multi-task

• Capability to work in a fast-paced, team-oriented office environment

• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

• Ability to learn new software, including Xactimate® and proprietary software

• Minimum of HSD/GED preferred

• Ability to successfully complete a background check subject to applicable law

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance
• Opportunities for advancement, * 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Opportunity for advancement
• Training & development
• Company parties, SERVPRO of Sussex County North offers:
• Competitive compensation
• Commission
• Superior benefits
• 401K Package
• Career progression
• Professional development

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.